
Technical Contact Center Solutions Specialist
3 days ago
Job Description
Our ideal candidate will have expertise in designing scalable contact center solutions using Amazon Connect and integrating with AWS services (Lambda, Lex, S3, DynamoDB, Kinesis) as well as external systems (CRM, ticketing, analytics). They will provide best practices for architecture, security, and cost optimization.
Key Responsibilities
- Design and implement contact center solutions that meet business needs.
- Develop and customize call flows, IVR, and omnichannel solutions (voice, chat, messaging).
- Collaborate with stakeholders to gather requirements and propose solutions.
- Monitor and optimize system performance and call flows for improved customer experience.
- Provide Level 3 support and handle complex troubleshooting.
Required Skills and Experience
The ideal candidate will have 8+ years of IT experience, with 4+ years in contact center technologies. Strong development skills in Python, Node.js, or JavaScript for AWS Lambda and APIs are required. Expertise in AWS services: Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation is necessary.
Benefits
This role offers the opportunity to work with cutting-edge technology and be part of a dynamic team.
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