Technical Support Specialist

3 days ago


Tiruppur, Tamil Nadu, India beBeeTechnical Full time US$ 40,000 - US$ 65,000

We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing exceptional IT support services to users.

Key Responsibilities:

  • Serve as the initial point of contact for all IT-related user issues and requests.
  • Record, categorize, and prioritize incidents in the ITSM/ticketing system.
  • Provide basic Level 1 troubleshooting for hardware, software, printers, email, network connectivity, and end-user applications.
  • Escalate unresolved issues to L2/L3 teams with detailed logs and user inputs.

Benefits:

  • Avoid downtime and minimize disruptions to business operations.
  • Improve user satisfaction and productivity.
  • Ensure timely escalation of critical issues.

Required Skills and Qualifications:

  • Basic knowledge of Windows OS, MS Office Suite, and Active Directory.
  • Familiarity with IT ticketing tools and remote support tools.
  • Good understanding of ITIL processes and incident lifecycle.

Total experience:

Current Salary:

Expected Salary:

Notice Period:

Current Location:

We offer competitive salaries and benefits packages to attract and retain top talent.



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