Technical Support Specialist

9 hours ago

Tiruppur, Tamil Nadu, India beBeeTechnicalAnalyst Full time ₹ 45,00,000 - ₹ 70,00,000

About the Role:

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You'll be a key member of a dynamic IT support team, committed to delivering exceptional technology services. As a technical expert, you'll provide hands-on assistance, resolve issues, and ensure seamless day-to-day operations.

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No two days are the same – you'll troubleshoot complex technical problems, manage IT assets, deploy hardware, and ensure users have the tools they need to stay productive.

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Whether it's fixing a laptop, configuring email on a mobile device, or guiding someone through a new software rollout, your role is about making technology accessible, reliable, and user-friendly.

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Main Responsibilities:

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  • Provide face-to-face technical support for hardware, software, and corporate mobile devices.">
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.">
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.">
  • Use ServiceNow for incident management, asset tracking, and user request handling.">
  • Conduct remote troubleshooting and guide users through resolutions.">
  • Participate in hardware deployment and decommissioning, including managing loaner devices.">
  • Maintain accurate asset records and support compliance processes.">
  • Support end users with BYOD and personal devices in line with company policy.">
  • Host product demos, provide training, and promote technology adoption.">
  • Escalate unresolved issues while maintaining SLA compliance.">
  • Contribute to knowledge articles and ensure documentation is up-to-date.">
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Requirements:

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  • 1–3 years of experience in Desktop/Help Desk Support for domestic and international users.">
  • Any graduate with formal education.">
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.">
  • Strong working knowledge of ServiceNow or similar ITSM tools.">
  • Experience with Citrix environments, Office 365, and mobile device configuration.">
  • Solid problem-solving skills and a proactive mindset.">
  • Ability to work in rotational shifts as per business needs.">
  • Excellent communication, empathy, and customer service skills.">
  • Organizational discipline for asset and vendor management.">
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