Technical Support Specialist

1 day ago


Tiruppur, Tamil Nadu, India beBeeSupport Full time ₹ 12,00,000 - ₹ 20,00,000

Job Overview

We are seeking a highly skilled technical professional to join our team as a Technical Support Specialist. In this role, you will be responsible for providing exceptional support to our business applications, ensuring seamless operation and optimal performance.

Responsibilities

  • Serve as the primary contact for our front office and middle office applications in Investment Banking, responding promptly to system alerts, incidents, and user-reported issues.
  • Investigate and analyze incidents to determine their root causes, troubleshooting and resolving technical issues related to applications, databases, and integrations.
  • Coordinate with development teams to implement fixes and enhancements, providing timely updates to stakeholders on the status of ongoing incidents.
  • Maintain accurate records of incidents, solutions, and changes in the production environment, creating and updating support documentation, knowledge base articles, and standard operating procedures (SOPs).


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