Technical Client Solutions Specialist

You will work closely with our founding team and implementation lead in Surat, as part of a Canadian company serving US enterprise customers.

• Join our client-facing team as a Forward Deployed Engineer, where you'll work on complex problems and build innovative software solutions that drive real results for our clients.
• Combine AI integration and no-code implementation, perfect for technically-minded professionals who want to transition from pure development into client-facing work while implementing cutting-edge technology using our platform.

1. Work shoulder to shoulder with our founding team and implementation lead to tackle customer challenges and develop breakthrough solutions.
2. Identify, analyze, and solve business problems by building new software solutions that impact customer success.
3. Drive the integration of AI tools and emerging technologies into customer workflows and business processes.
4. Create custom workflows, automations, and integrations using our visual development environment to solve complex business challenges.
5. Collaborate on implementing and testing new software capabilities that push the boundaries of what's possible for our clients.
6. Become an expert in our platform while contributing insights for new features and capabilities based on real customer needs.
7. Troubleshoot implementation challenges in real-time, working with both clients and internal teams to deliver seamless solutions.
8. Identify automation opportunities within client workflows and implement them using our no-code tools and AI capabilities.
9. Manage a portfolio of 8-15 clients through their entire journey from onboarding to optimization.
10. Quickly build and demonstrate proof-of-concepts using our no-code environment to validate client requirements.
11. Serve as the voice of the customer, providing insights to our product team about platform enhancements and new feature needs.

• Strong technical background required - ability to understand system architecture, design solutions, and build complex integrations (development experience in any programming language strongly preferred).
• Willingness and ability to quickly master our proprietary platform while applying technical understanding to build robust, scalable solutions (comprehensive training provided).
• Familiarity with how AI tools can be integrated into business workflows and processes.
• Experience connecting different software systems and data sources.
• Advanced proficiency in written and verbal English for client communication.
• Ability to analyze and optimize complex business workflows.
• Working knowledge of how different software systems communicate.
• Understanding of conditional logic, triggers, and workflow automation.
• Basic understanding of data flow, storage, and transformation.
• Experience translating technical concepts for non-technical audiences.
• Ability to manage multiple client implementations simultaneously.

• Previous experience in any programming language (Python, JavaScript, .NET, etc.) - helps understand technical concepts but coding won't be primary responsibility.
• Familiarity with modern AI-assisted development.
• Understanding of how large organizations use and integrate software systems.
• Demonstrated ability to quickly master new platforms and technologies.
• Any previous experience in customer success, consulting, or client communication roles.

We are a fast-paced environment where complex customer challenges drive continuous innovation and technological advancement. You will have regular opportunity to be among the first to implement new AI tools, frameworks, and software capabilities in real business contexts. Our hiring process reflects our commitment to finding the right bridge between technical capability and client success.