Voice Process Specialist

3 days ago

Tiruppur, Tamil Nadu, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 50,00,000
Job Title:

We are seeking experienced and skilled professionals to fill the role of Voice Process Associate.

Job Description:

This position requires individuals with excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

The ideal candidate will be responsible for handling inbound and outbound customer calls from US clients, resolving queries related to products, services, billing, or technical issues, maintaining accurate records of customer interactions and follow-up actions, and ensuring high levels of customer satisfaction through prompt and efficient service.

Required Skills & Qualifications:
  • A graduate degree in any stream is required.
  • The ideal candidate should have 2–4 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English are mandatory.
  • Familiarity with CRM tools and call center software is a plus.
  • Ability to work night shifts and meet performance metrics is essential.
Benefits:
  • Competitive salary and performance incentives
  • Career advancement opportunities
  • One-Year retention bonus
  • Allowances
Additional Information:
  • US accent experience supporting North American clients is a preferred attribute.
  • Problem-solving attitude with the ability to think on your feet is highly valued.

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