Voice Process Associate

4 days ago

Tiruppur, Tamil Nadu, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 85,00,000
Job Opportunity

We are seeking highly skilled Voice Process Associates to support our US-based clients.

The ideal candidate should possess exceptional English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

This is a dynamic opportunity for individuals who thrive in fast-paced environments and are committed to delivering exceptional customer experiences.

Key Responsibilities:

  • Handle inbound and outbound customer calls from US clients.
  • Resolve queries related to products, services, billing, or technical issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high levels of customer satisfaction through prompt and efficient service.
  • Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

  • Graduate in any stream.
  • 2–4 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.

Benefits:

  • Competitive salary and performance incentives.
  • Career advancement opportunities.
  • One-Year retention bonus.
  • Allowances.

Experience: 2 to 4 years

Shift Timing: Night Shift (US Shift Hours)

Location: Ahmedabad

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