Voice Process Specialist

Job Title:We are seeking experienced and skilled professionals to fill the role of Voice Process Associate.Job Description:This position requires individuals with excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.The ideal candidate will be...

Job Title: Voice Process Operations ManagerLocation: IndiaType: Full-timeShifts: Rotational Shift including night shifts Work Mode: On-siteSeniority Level: Mid-SeniorJob Summary:The ideal candidate will lead voice-based BPO teams, oversee daily delivery, manage performance metrics (AHT, CSAT, FCR, SLA), and drive process improvements while ensuring client...

Job Description:As a Team Leader, you will be responsible for leading a team of voice agents and overseeing the smooth operation of our voice process. You will supervise a team to ensure they meet targets, monitor performance, and handle team scheduling and attendance. Additionally, you will provide coaching, feedback, and performance evaluations to enhance...

Job Title: Operations ManagerWe are seeking an experienced leader to oversee the voice process team. The ideal candidate will possess a strong background in operations management, excellent communication skills, and the ability to drive performance improvement.Manage day-to-day operations of the voice process (inbound/outbound/tele-sales/customer...

Job OpportunityWe are seeking highly skilled Voice Process Associates to support our US-based clients.The ideal candidate should possess exceptional English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.This is a dynamic opportunity for individuals who...

Job Title: Enterprise Voice and Security SpecialistWe are seeking a highly skilled engineer to bridge the gap between enterprise voice collaboration systems and network security.The successful candidate will administer and support Cisco Unified Communications Manager (CUCM), Webex Calling, and Webex Contact Center.Key Responsibilities:Manage voice recording...

Job Description:Our company is looking for a skilled and experienced Quality Analyst to join our team. As a Quality Analyst, you will be responsible for driving continuous improvement in transaction quality and delivery.Key responsibilities include managing claim quality and client-related KPIs, evaluating the effectiveness of TQ interventions, and...

About the JobAs a skilled AI Engineer specializing in Speech & Voice Systems, you will oversee the design and optimization of speech recognition, text-to-speech, and wake-word detection pipelines for a next-generation consumer AI product.The role focuses on delivering natural, low-latency voice interactions that work reliably on constrained hardware (edge...

Job DescriptionWe are seeking a seasoned professional to lead our quality management initiatives in an international voice process setting. The successful candidate will be responsible for driving continuous improvement, managing call quality and client-related KPIs, and evaluating the effectiveness of quality interventions.The ideal candidate will have a...

Technical Support SpecialistWe are seeking highly skilled professionals to join our Voice Network Operations Center and Technical Assistance team. This role involves end-to-end support for telecom services, from ticket creation to resolution.The ideal candidate will have a strong background in VoIP troubleshooting, network management, and collaboration with...