
Director of Strategic Partnerships
2 days ago
Senior Director of Client Solutions
Role Overview:
- Lead the management of a large team focused on delivering exceptional service to Banking and Finance clients in the Data & AI space.
- Oversee the execution of multiple projects, ensuring client satisfaction and driving business growth through effective project governance, risk management, and escalation processes.
Key Responsibilities:
- Project Management:
- Oversight of end-to-end delivery across a portfolio of projects within the Banking and Finance sector, ensuring timely completion and high-quality results.
- Development and implementation of project governance frameworks, risk management strategies, and escalation processes to ensure successful project outcomes.
- Stakeholder Management:
- Primary point of contact for senior client stakeholders, including C-level executives, to build and maintain strong relationships.
- Act as a strategic advisor to clients, helping them navigate digital transformation and Data & AI initiatives to achieve their business objectives.
- Management Consulting:
- Provide expert consulting services to clients, assisting them in transforming their business processes and IT strategies to improve operational efficiency and effectiveness.
- Identify opportunities to enhance service offerings and help clients navigate emerging technologies and best practices in IT service delivery.
- Sales and Business Development:
- Lead sales activities, including solution design, proposal development, and client presentations, to drive revenue growth and expand the portfolio.
- Develop and implement sales strategies to identify upselling and cross-selling opportunities within existing client accounts.
- P&L Management:
- Responsible for managing a $10-15 million+ USD portfolio, ensuring profitability and responsible financial management.
- Monitor financial performance, including revenue, margin, and cost optimization, to make informed business decisions.
- Team Leadership and Development:
- Lead, mentor, and motivate a diverse team of project managers, consultants, and technical professionals to foster a high-performance culture.
- Develop and implement training programs to enhance skills and knowledge, promoting continuous learning and employee engagement.
- Process Improvement and Innovation:
- Continuously assess and enhance delivery frameworks, methodologies, and tools to increase project efficiency and effectiveness.
- Drive innovation by adopting emerging technologies and best practices in IT service delivery to stay ahead of the competition.
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