Order Management Specialist

22 hours ago


Anantapur, Andhra Pradesh, India beBeeDeveloper Full time ₹ 9,00,000 - ₹ 12,00,000
ServiceNow Developer - Order Management for Telecom

We are seeking a skilled ServiceNow developer with experience in the Order Management for Telecom (OMT) module to join our team.

Key Responsibilities:

  • Design, develop and implement solutions on the ServiceNow platform, specifically in the OMT module.
  • Collaborate with business analysts, solution architects and cross-functional teams to gather and analyze requirements.
  • Develop ServiceNow catalog items, workflows, business rules, client scripts, UI policies and custom applications to meet telecom order management needs.
  • Configure and customize the Order Management modules to enable seamless handling of product orders, service requests and provisioning workflows.
  • Integrate ServiceNow with third-party systems, OSS/BSS platforms and legacy systems commonly used in telecom environments.
  • Support UAT, defect fixing and performance tuning for order management processes.
  • Follow Agile delivery practices and participate in daily stand-ups, sprint planning and retrospectives.
  • Ensure compliance with coding standards, security guidelines and ITSM best practices.

Required Skills:

  • Hands-on development experience in the ServiceNow platform.
  • Strong knowledge of the ServiceNow OMT module.
  • Experience in ServiceNow CSM and/or ITSM is an advantage.
  • Proficient in JavaScript, REST/SOAP integrations, ServiceNow Flow Designer and Service Portal.
  • Telecom domain knowledge, particularly order-to-activation processes, product catalogs, service requests and fulfillment.
  • Ability to write technical documentation, design documents and deployment guides.
  • Experience in working in Agile/DevOps environments.


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