Global Operations Manager for Sellers

1 day ago


Hyderabad, Telangana, India myGwork Full time
Job Description

This position is with myGwork, a platform dedicated to the LGBTQ+ business community.

We are seeking an experienced Global Operations Manager for our Sellers team at Amazon. As a key member of our operations team, you will lead day-to-day activities and effectively manage performance using transparent metrics and data-driven decisions. You will be responsible for managing and delivering Service Level Agreements (SLAs) for aligned workflows, ensuring high-quality service delivery at a global scale.

Key Responsibilities:

• Monitor, manage, and control the production environment.
• React to Service level alerts by managing recovery actions to ensure high-level service delivery globally. Ensure all SLAs or quality indicators (QIs) are met to provide consistent service to customers.
• Collaborate with Operational Management to design and agree service protection strategies, ensuring buy-in and commitment from all levels.

Requirements:

• 2+ years of program or project management experience
• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Ability to write clear and detailed requirement documents

Bonus Skills:

• Data analysis skills including querying, building dashboards, and using data to improve processes
• Process automation improvement expertise
• Effective communication and leadership skills

Salary Range: $80,000 - $120,000 per year.

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