Global Operations Manager for Sellers
1 day ago
This position is with myGwork, a platform dedicated to the LGBTQ+ business community.
We are seeking an experienced Global Operations Manager for our Sellers team at Amazon. As a key member of our operations team, you will lead day-to-day activities and effectively manage performance using transparent metrics and data-driven decisions. You will be responsible for managing and delivering Service Level Agreements (SLAs) for aligned workflows, ensuring high-quality service delivery at a global scale.
Key Responsibilities:
Monitor, manage, and control the production environment.
React to Service level alerts by managing recovery actions to ensure high-level service delivery globally. Ensure all SLAs or quality indicators (QIs) are met to provide consistent service to customers.
Collaborate with Operational Management to design and agree service protection strategies, ensuring buy-in and commitment from all levels.
Requirements:
2+ years of program or project management experience
Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Ability to write clear and detailed requirement documents
Bonus Skills:
Data analysis skills including querying, building dashboards, and using data to improve processes
Process automation improvement expertise
Effective communication and leadership skills
Salary Range: $80,000 - $120,000 per year.
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