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Operational Support Specialist

1 month ago


Mumbai, Maharashtra, India Sana Search International Full time
Job Summary

Sana Search International is seeking a skilled Operational Support Specialist to join our team in Gurgaon. As an Operational Support Specialist, you will play a crucial role in providing exceptional customer service and driving sales through customer interactions.

About Us

We are a recruiting agency with a strong team of 30 members, specializing in spotting the best talents for various sectors, including IT and Non-IT.

Key Responsibilities
  • Provide outstanding customer service in a BPO setting, ensuring high levels of customer satisfaction.
  • Manage customer relationships effectively using CRM tools, fostering retention and growth.
  • Support customers through various communication channels, including phone and email.
  • Drive sales by identifying opportunities and implementing upselling techniques.
  • Maintain accurate records and reports, ensuring seamless process execution.
Requirements

To be successful in this role, you will require:

  • Minimum 0 years to maximum 10 years of experience in BPO/UK/US Process.
  • Experience in falseCALLING SUPPORT, VOICE SUPPORT, and VOICE PROCESS.
  • Fluent verbal English skills, with a strong focus on customer service.
  • Proven ability to work in an international BPO calling process.
Compensation Package

The salary for this role is estimated to be between ₹300,000 and ₹3,500,000 per annum, depending on qualifications and experience.