IT Operations Support Specialist
1 day ago
Cloud Counselage Pvt. Ltd. is a dynamic organization offering an exciting opportunity for an IT Operations Support Specialist to join our team.
We are seeking a highly motivated and detail-oriented individual to assist in the maintenance, monitoring, and troubleshooting of our IT infrastructure. This role offers hands-on experience with IT systems and processes, contributing to seamless operational support and innovative solutions.
Job Overview
- Assist in managing and maintaining hardware, software, and network systems.
- Perform routine checks on system performance and report issues to the IT team.
- Help resolve basic technical problems for end-users and escalate complex issues as needed.
- Monitor network and server health using diagnostic tools.
- Support the team in identifying and mitigating potential risks to system availability.
- Maintain records of IT assets, configurations, and support tickets.
- Assist in documenting standard operating procedures (SOPs) and technical guides.
- Participate in IT projects, such as system upgrades, migrations, or new technology rollouts.
- Collaborate with team members to ensure timely and efficient project delivery.
- Stay updated on IT trends and best practices to suggest improvements.
- Attend training sessions and workshops to enhance technical knowledge.
Requirements:
- Willingness to learn about IT systems.
- Good analytical skills.
- Good communication skills.
- Team player with good presentation skills.
- Ability to troubleshoot hardware, software, and network problems.
- Understands project management.
- M365 stack knowledge.
- Understands ITIL practices.
- Familiar with various operating systems and databases.
- Can understand IT logs for audit.
Eligibility Criteria:
- Engineering Graduates/ Post-graduates in Computers (or) IT.
- Any relevant diploma in IT.
Compensation and Benefits:
We offer a competitive salary range of $50,000 - $60,000 per annum, depending on experience. Additionally, you will receive:
- A paid internship certificate from Cloud Counselage Pvt. Ltd.
- A volunteer certificate from Gift-A-Career Foundation.
- Exposure to different software and applications.
- Opportunity to learn new tools.
- Mentorship from industry experts.
- Career guidance.
- Flexible working hours and remote work options.
- Opportunity for a paid internship after 3 months or permanent employment.
Location: Remote/Hybrid/In-Office
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