IT Operations Support Specialist

1 day ago


Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time

Cloud Counselage Pvt. Ltd. is a dynamic organization offering an exciting opportunity for an IT Operations Support Specialist to join our team.

We are seeking a highly motivated and detail-oriented individual to assist in the maintenance, monitoring, and troubleshooting of our IT infrastructure. This role offers hands-on experience with IT systems and processes, contributing to seamless operational support and innovative solutions.

Job Overview

  • Assist in managing and maintaining hardware, software, and network systems.
  • Perform routine checks on system performance and report issues to the IT team.
  • Help resolve basic technical problems for end-users and escalate complex issues as needed.
  • Monitor network and server health using diagnostic tools.
  • Support the team in identifying and mitigating potential risks to system availability.
  • Maintain records of IT assets, configurations, and support tickets.
  • Assist in documenting standard operating procedures (SOPs) and technical guides.
  • Participate in IT projects, such as system upgrades, migrations, or new technology rollouts.
  • Collaborate with team members to ensure timely and efficient project delivery.
  • Stay updated on IT trends and best practices to suggest improvements.
  • Attend training sessions and workshops to enhance technical knowledge.

Requirements:

  • Willingness to learn about IT systems.
  • Good analytical skills.
  • Good communication skills.
  • Team player with good presentation skills.
  • Ability to troubleshoot hardware, software, and network problems.
  • Understands project management.
  • M365 stack knowledge.
  • Understands ITIL practices.
  • Familiar with various operating systems and databases.
  • Can understand IT logs for audit.

Eligibility Criteria:

  • Engineering Graduates/ Post-graduates in Computers (or) IT.
  • Any relevant diploma in IT.

Compensation and Benefits:

We offer a competitive salary range of $50,000 - $60,000 per annum, depending on experience. Additionally, you will receive:

  • A paid internship certificate from Cloud Counselage Pvt. Ltd.
  • A volunteer certificate from Gift-A-Career Foundation.
  • Exposure to different software and applications.
  • Opportunity to learn new tools.
  • Mentorship from industry experts.
  • Career guidance.
  • Flexible working hours and remote work options.
  • Opportunity for a paid internship after 3 months or permanent employment.

Location: Remote/Hybrid/In-Office



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