Middleware Support and Operations Specialist
2 weeks ago
Middleware Support and Operations Overview:
Our company, KEAN CONSULTANCY SERVICES, is seeking a highly skilled Middleware Support and Operations Specialist to join our team. As a member of our Global Technical Services team, you will play a critical role in supporting the operation and enhancement of system integration and middleware solutions across all functional areas for our customers.
Responsibilities:
Provide operational support to middleware applications 24x5, including rotating on-call duties.
Work on incident/request tickets with various technical and business teams to resolve issues.
Monitor, support, and provide expert knowledge for system integrations and workflows.
Create and maintain job schedules and manage execution within expected service levels.
Perform root cause analysis and assist in efficient resolution of all production incidents.
Support the analysis, planning, design, and implementation of Oracle Fusion Middleware implementations, including upgrades/migrations from legacy and/or non-Oracle platforms.
Assist in the evaluation and implementation of new technology initiatives.
Perform routine operations tasks, including server monitoring, periodic system health checks, integration performance monitoring, resolving production incidents, participating in collaborative working teams, and executing planned production changes.
Ensure ongoing operations remain within established SLAs.
Contribute to operational excellence with continuous improvement activities.
Partner with application development teams to fix defects through the full life-cycle of software development.
Participate in code reviews and architecture reviews to assess new development against standards.
Participate in disaster recovery planning, design, implementation, business impact analysis, vulnerability assessment, and contingency planning.
Demonstrate excellent verbal and written customer service skills through all levels of communication.
Contribute to the knowledge repository to ensure information is disseminated.
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