Narvar Technical Account Manager: Driving Customer Success
2 weeks ago
Narvar is a leading provider of post-purchase experiences for retailers. Our mission is to simplify the everyday lives of consumers by delivering seamless and personalized experiences that drive customer loyalty.
Job SummaryWe are seeking an experienced Technical Account Manager to join our team in India. As a Technical Account Manager, you will be responsible for driving customer success and adoption of our solutions across a portfolio of clients. You will work closely with our customer success team to ensure our customers understand the value of Narvar and achieve their business goals.
Key Responsibilities- Develop deep understanding of client's technical environment, infrastructure, and systems
- Serve as liaison between support, CSM, and customer for technical inquiries, escalations, and issue resolution
- Work closely with customers to resolve issues with our Support and Engineering teams; offer technical support, troubleshooting, and guidance to clients to resolve issues and optimize their use of our offerings
- Create business reviews for the Customer Success team to drive awareness of product performance and increase product usage
- Contribute to scalability of the customer success team through documentation and process optimization
- 2+ years experience in operations, technical account management, customer support, customer success, communications, and support management
- Strong understanding of technical concepts, ideally within the retail or e-commerce industry
- Data analytics experience with a previous understanding of SaaS concepts and ability to learn and understand software quickly
- Ability to analyze complex issues and provide effective solutions
This role is a perfect fit for someone who has technical expertise, loves helping customers solve problems, improves the value they receive from our solutions, and can drive adoption through scalable efforts.
What We OfferWe offer a competitive salary of ₹12 lakhs per annum, along with a range of benefits including medical insurance, retirement plan, and opportunities for professional growth and development.
Note: The estimated salary may vary based on factors such as location, experience, and qualifications.
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