Customer Success Strategist Leader

5 days ago

Bengaluru, Karnataka, India Tars Full time

About Tars

We are a dynamic company that specializes in building AI chatbots/agents to redefine customer engagement. Our chatbots enhance user experiences by automating communication across various industries and simplifying complex processes for our clients.

We prioritize innovation, creativity, and customer satisfaction, fostering an environment where employees feel valued, supported, and inspired to push boundaries. At Tars, we combine a dynamic work culture with a commitment to professional growth, fueling success.

Empowering Businesses

Our mission is to empower businesses by automating and streamlining their customer interactions. We value each individual's contribution, celebrating diversity and a collaborative spirit that drives us to excel and win together.

The Right Candidate

You will be a passionate technology enthusiast who understands how things work internally. You have an insatiable hunger to learn, experiment, and develop innovative solutions every day.

You are a people person who loves talking to customers about their business. You are analytical and process-oriented, always looking to automate mundane tasks in your life.

The Role

We are seeking a Head of Customer Success who will shape and drive the customer success strategy for Tars' AI Chatbot solutions, ensuring a seamless and exceptional experience for our customers. This role requires a thought leader, a consensus builder, and a skilled manager who can align people and processes toward success.

Key Responsibilities

  • Hire, onboard, coach, and mentor the customer success team to ensure client satisfaction.
  • Work closely with the implementation team to make sure implementation to success handovers happen in a smooth fashion.
  • Develop and implement strategies to maximize customer retention and reduce churn.
  • Closely work with the CSMs to help them communicate product value to the customers through enterprise business reviews.
  • Lead strategic account management for high-value customers.
  • Provide technical guidance and support to customers, answering questions and troubleshooting issues that arise.
  • Collaborate with the product team to provide feedback and insights that can inform future product development.
  • Identify upsell and cross-sell opportunities.

Requirements

  • 8+ years of experience in Customer Success, 4+ years in a CS leadership position.
  • Strong technical background with the ability to understand and discuss our conversational AI platform and related technologies.
  • Collaborative team player with track record of partnering with sales and other cross-functional stakeholders to deliver results, help identify and close new business, and drive retention.
  • Data-driven decision maker with a strong focus on execution and accountability.
  • Proactive, organized problem-solver with the ability to execute at both the strategic and tactical level; able to roll up his/her sleeves to get things done.
  • Excellent communication and interpersonal skills, with the ability to effectively liaise with both technical and non-technical stakeholders.
  • Experience working with cross-functional teams and a collaborative, solution-oriented mindset.

Why Choose Tars?

Tars offers more than just a job – it's a place to learn, grow, and achieve your career aspirations. With a competitive salary range of $120,000 - $180,000 per year, you will have opportunities for skill-building programs, career advancement, and comprehensive benefits including health insurance, retirement plans, and more.

  • Customer Success Strategist

    2 weeks ago

    Bengaluru, Karnataka, India Unacademy Full time

    About the RoleUnacademy is seeking an experienced Customer Success Strategist to join our team. As a key member of our Customer Success department, you will play a vital role in ensuring that customers achieve their goals and maximize revenue potential through our platform.

  • Customer Success Strategist

    1 week ago

    Bengaluru, Karnataka, India Nymble Full time

    Nymble revolutionizes home cooking with autonomous robots that live inside kitchens and cook food completely independently. Our goal is to create a seamless cooking experience.We are a fast-growing, Series-A funded startup supported by prominent VCs like Accel Partners and Waterbridge Ventures. We aim to transform the culinary industry.About the PositionWe...

  • Customer Success Strategist

    2 weeks ago

    Bengaluru, Karnataka, India Hindustan Recruitment Full time

    Job DescriptionHindustan Recruitment is seeking a motivated and experienced customer support professional to join our team as a Customer Success Strategist.This role is responsible for ensuring customer satisfaction by providing excellent service and support. As a key member of our customer success team, you will be part of a dedicated group that provides...

  • Customer Success Strategist

    4 days ago

    Bengaluru, Karnataka, India BHIVE Workspace Full time

    About the RoleWe are seeking an experienced Customer Success Strategist to join our team at BHIVE Workspace. This is a fantastic opportunity to work with a dynamic company that is revolutionizing enterprise-grade managed offices and coworking spaces.Job DescriptionThe Customer Success Strategist will be responsible for providing guidance and support to the...

  • Customer Success Strategist

    1 week ago

    Bengaluru, Karnataka, India BHIVE Workspace Full time

    About the RoleWe are seeking a seasoned Customer Success Strategist to join our dynamic team at BHIVE Workspace. This is an exciting opportunity for a professional with experience in handling complex deals and ensuring customer satisfaction.Key ResponsibilitiesDeal Management: Provide guidance and support to the sales team in handling complex deals, ensuring...

  • Product Strategist Leader

    2 weeks ago

    Bengaluru, Karnataka, India ScaleneWorks Full time

    Company Overview: ScaleneWorks is a pioneering company at the forefront of innovation, dedicated to delivering cutting-edge solutions that transform industries. As a Product Strategist Leader, you will be an integral part of our team, driving growth and success through strategic product development.Salary: $120,000 - $180,000 per year, depending on...

  • Customer Success Strategist

    2 weeks ago

    Bengaluru, Karnataka, India Only Much Louder Full time

    We are seeking a Customer Success Strategist to join our team at Only Much Louder. As a key member of our Customer Success team, you will play a vital role in establishing and nurturing relationships with our clients.Job OverviewThe Customer Success Strategist will be responsible for leading the onboarding process for new clients, ensuring a seamless...

  • AI Customer Success Strategist

    2 hours ago

    Bengaluru, Karnataka, India csfirst Full time

    Job SummaryWe are seeking a highly skilled and experienced AI Customer Success Strategist to join our team at CS First. In this role, you will lead and develop a high-performing customer success team, mentoring junior engineers and guiding them toward excellence in customer support, troubleshooting, and issue resolution.Key Responsibilities:Lead and develop...

  • Lead-Customer Success Strategist

    5 days ago

    Bengaluru, Karnataka, India BHIVE Workspace Full time

    Role Overview: As a Lead-Customer Success Strategist at BHIVE Workspace, you will play a pivotal role in ensuring seamless customer experiences and driving business growth.About the Company: BHIVE Group is a pioneering entity in revolutionizing enterprise-grade managed offices and coworking spaces for enterprises. With an extensive network of prime locations...

  • Customer Success Representative

    5 days ago

    Bengaluru, Karnataka, India Quest For Success Full time

    **Quest for Success: A Leader in Education Excellence**We are a renowned SAT and AP training institute in India, committed to delivering exceptional results. With a proven track record of success, we empower students to achieve their academic goals through comprehensive preparation programs.**About the Role:**We are seeking a highly skilled CUSTOMER SUCCESS...

  • Customer Experience Strategist

    1 week ago

    Bengaluru, Karnataka, India Pinkerton Full time

    Job OverviewPinkerton seeks an experienced Customer Experience Strategist to lead the development and implementation of customer-centric initiatives. This role is a key position in driving customer satisfaction and loyalty.Job DescriptionThe Customer Experience Strategist will be responsible for creating and executing strategies to enhance customer...

  • Customer Success Strategist for Enterprise Financial Institutions

    2 weeks ago

    Bengaluru, Karnataka, India Awaaz Full time

    We are seeking a seasoned Customer Success Strategist to lead our Client Success (CS) team, working closely with Business Development, Engineering, and Product teams to ensure an exceptional client experience for leading financial institutions in India.About the RoleYou will be responsible for end-to-end ownership of 12+ existing enterprise bank and NBFC...

  • Product Strategist Leader

    1 week ago

    Bengaluru, Karnataka, India Client of ALP Full time

    About the RoleWe are seeking a highly skilled Product Strategist Leader to join our team at Client of ALP. In this role, you will be responsible for driving the development of innovative solutions that significantly enhance customer interactions and engagement with our products.Key ResponsibilitiesTranslate complex data insights into actionable strategies...

  • Cloud Strategist and Sales Leader

    3 days ago

    Bengaluru, Karnataka, India Searce Inc Full time

    **Job Title:** Cloud Strategist and Sales Leader**Job Type:** Full-time**Location:** Remote or IndiaCompany OverviewSearce Inc is a leading provider of cloud-based solutions, helping businesses scale and grow. We're looking for a talented Cloud Strategist and Sales Leader to join our team.Job DescriptionThe ideal candidate will have at least 8-12 years of...

  • Customer Success Management Leader

    2 weeks ago

    Bengaluru, Karnataka, India Awaaz Full time

    Awaaz.De, a pioneer in customer engagement AI, seeks an exceptional Customer Success Management Leader to spearhead its Client Success team.Role OverviewYou will lead a seasoned team of 3 associates and managers, working closely with Business Development, Engineering, and Product teams to deliver unparalleled client experiences for top financial institutions...

  • Customer Success Strategist

    2 weeks ago

    Bengaluru, Karnataka, India MoEngage Inc. Full time

    About MoEngageMoEngage is a cutting-edge customer engagement platform designed for forward-thinking marketers and product leaders. We empower businesses to deliver hyper-personalized experiences across multiple channels, including mobile push, email, in-app, web push, on-site messages, and SMS.Fortune 500 companies and enterprises worldwide, such as Deutsche...

  • Customer Experience Strategist

    5 days ago

    Bengaluru, Karnataka, India ANSR Global Corporation Full time

    About ANSR Global CorporationAt ANSR Global Corporation, we're dedicated to empowering our customers with innovative HR technology solutions that drive success.Job Title: Customer Experience StrategistAbout the Role:We're seeking a seasoned Customer Experience Strategist to join our team. As a key player in our customer success journey, you'll play a pivotal...

  • APAC Customer Success Leader

    1 week ago

    Bengaluru, Karnataka, India Fortinet Full time

    Job Title: APAC Customer Success LeaderAbout the RoleWe are seeking a highly skilled and experienced Executive Director to lead our APAC Customer Success team. As a key member of our global leadership team, you will be responsible for driving excellence in service delivery across Fortinet's customers in the region.Key ResponsibilitiesLeadership and...

  • Customer Success Strategist

    4 weeks ago

    Bengaluru, Karnataka, India Singular Full time

    About the RoleSingular is seeking an exceptional Customer Success Manager to join our growing team.This is a unique opportunity to be part of a high-performing team and make a significant impact on our customers' success.The successful candidate will have a proven track record in customer-facing roles, with a strong understanding of mobile marketing and...

  • Enterprise Success Strategist

    7 days ago

    Bengaluru, Karnataka, India BiteSpeed Full time

    About UsBiteSpeed is a Sequoia-backed SaaS startup that has revolutionized the marketing, support, and sales landscape for e-commerce brands. With a strong presence in 50+ countries and over 2500 e-commerce brands globally, we are committed to delivering exceptional experiences.Our MissionWe strive to empower businesses to succeed by providing innovative...