Technical Account Manager

7 days ago


Bengaluru, Karnataka, India DBSync Full time

Company Overview

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DBSync is a leading provider of data integration and Data warehousing services for both cloud/SAAS-based-on-demand applications. Our mission is to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integrations needs.

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About the Role

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The Customer Success Manager will be responsible for managing a portfolio and building long-term relationships with customers who have implemented our SaaS solution. This role requires strong customer orientation, promoting customer satisfaction, resolution, and loyalty.

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Key Responsibilities

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  • Maintain day-to-day relationships with clients, ensuring satisfaction while maximizing revenue opportunities on key accounts.">
  • Identify and seize cross- and up-sell opportunities for new products and services to existing clients.">
  • Serve as the primary point of contact for client communication and contribute directly to the results of the CSM team.">
  • Track and manage multiple projects and tasks, reporting project status with clients and management.">
  • Support current clients in using our products properly and provide assistance in navigating and configuring their customer portal as needed.">
  • Assist with fulfillment of implementation requirements for accounts and be responsible for the retention of revenue accounts and consistent high-touch account management with the current client base.">
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Requirements

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To succeed in this role, you must have:

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  • A Bachelor's degree (BBM/MBA preferred) with a technical background.">
  • 7-8 years of account management or selling experience in a technical or SaaS environment.">
  • High-level knowledge of enterprise IT organizational, business, and technical environments.">
  • Outstanding computer skills, highly proficient with Word, Excel, Outlook, and various web applications.">
  • Self-directed, forward-thinking, and able to operate with urgency, focus, discipline, and minimal supervision.">
  • Excellent skills in communication, written, verbal, presentation, and interpersonal.">
  • Highly organized and able to multitask in an extremely fast-paced, energetic, entrepreneurial environment.">
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Location and Benefits

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This position is located in Bangalore, India, and offers a competitive salary of $60,000 per year, plus benefits and opportunities for growth and development.

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We offer a fun and dynamic work environment, excellent compensation and benefits package, and opportunities for professional growth and development. If you are a motivated and experienced sales professional looking for a new challenge, we encourage you to apply.



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