Technical Account Manager
1 month ago
We are seeking an experienced Technical Account Manager to join our team at Softcell Technologies Global Pvt. Ltd. The ideal candidate will have a strong background in IT solutions, excellent communication skills, and a proven track record of building and maintaining long-term relationships with enterprise customers.
Key Responsibilities- Trusted Advisor: Serve as the primary technical contact for clients, providing expert advice and guidance to maximise the value of their IT investments.
- Technical Alignment: Understand the client's business objectives and align technology solutions to meet these goals effectively.
- Technology Advocacy: Advocate for best-in-class technology solutions that drive business growth and ensure clients are equipped with the latest innovations.
- Account Management: Manage and nurture client relationships, ensuring high levels of customer satisfaction, retention, and growth.
- Pre-Sales and Post-Sales Support: Collaborate with the sales team during the pre-sales process and continue to provide technical support after implementation.
- Project Tracking and Coordination: Oversee the implementation of IT solutions, ensuring projects are delivered on time and within scope, while addressing any technical challenges that arise.
- Knowledge Sharing: Educate clients on new features, upgrades, and best practices to optimise their use of our solutions.
- Reporting and Documentation: Provide regular updates and reports to clients and internal teams on the status of projects and ongoing support activities.
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced certifications are a plus.
- Experience: 5+ years of experience in a similar role, preferably within a Systems Integrator or IT solutions provider.
- Technical Skills: Strong understanding of IT infrastructure, cloud computing, cybersecurity, and enterprise software solutions.
- Communication: Excellent verbal and written communication skills, with the ability to translate complex technical concepts into business language.
- Problem-Solving: Proven ability to diagnose and resolve technical issues, with a focus on delivering solutions that meet client needs.
- Customer-Focused: Demonstrated track record of maintaining strong customer relationships and driving client success.
- Project Management: Experience managing multiple projects simultaneously, with a strong ability to prioritise and meet deadlines.
- Growth Opportunities: Softcell is committed to the professional development of our employees. We provide ample opportunities for career advancement and skill enhancement.
- Innovative Environment: Work in a dynamic, forward-thinking company that values innovation and collaboration.
- Competitive Compensation: We offer a competitive salary and benefits package, including health insurance, retirement plans, and performance-based bonuses.
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