Technical Program Manager
3 days ago
We are seeking an experienced Technical Program Manager to join our Account Integrity team at ADCI - BLR 14 SEZ. This is a critical role that requires strong leadership skills, technical expertise, and the ability to drive cross-functional collaboration.
About the Team
The Account Integrity team is responsible for ensuring the safety of Amazon.com's customers by detecting and preventing fraudulent activity. We use advanced analytics and machine learning algorithms to identify potential threats and work closely with other teams to mitigate risks.
About the Role
The Technical Program Manager will be responsible for managing investigations into customer complaints, working closely with the escalations and analyst team to resolve issues efficiently. They will also be responsible for building timelines for each investigation, documenting findings, and communicating updates to senior management and stakeholders.
Key Responsibilities
1. Develop and maintain standard procedures for responding to bad actor incidents, identifying areas for proactive resolution, and implementing process improvements.
2. Collaborate with cross-functional teams to align on incident response strategies and ensure effective communication.
3. Monitor stakeholder feedback, escalate concerns, and drive clarity on customer escalations.
4. Conduct deep dives into critical escalations, identify gaps, create plans to mitigate risks, and drive closure.
Requirements
- 3+ years of program or project management experience, preferably in a technical field.
- 3+ years of working cross-functionally with tech and non-tech teams, driving process improvements using data and metrics.
- Experience defining program requirements and using data to determine improvements, along with advanced Excel (Pivot Tables, VLookUps) and SQL skills.
- Strong written and analytical skills, with excellent communication and stakeholder management abilities.
Preferred Qualifications
- 3+ years of driving end-to-end delivery, communicating results to senior leadership, and driving process improvements.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
This is a full-time position based in Bangalore, KA, IND. The estimated salary for this role is ₹25,00,000 per annum.
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