Senior Technical Programs Manager

3 weeks ago


Bengaluru, Karnataka, India NetApp Full time

Job Summary:

As a Senior Technical Programs Manager at NetApp, you will oversee the delivery of Managed Services (MS) projects for the Global Services and Solutions Center (GSSC). You will set program goals, plans, and schedules, closely monitor program execution, drive issue resolution, and ensure the achievement of program goals. Provide management oversight to the technical team of professionals from GSSC. Identify needed resources for projects and define and assign major project roles.

Key Responsibilities:

  • Drive business outcomes, services, and solutions to our customers
  • Responsible for Team SLA, SLO, and established KPIs
  • Ability to drive a high-performance team to deliver consistent value to customers
  • Own employee engagement, retention, and hiring for your team
  • Stakeholder communication, collaboration, and team development
  • Develop and maintain partnerships with third-party resources
  • Risk management, documentation, compliance, and regulatory adherence
  • Owner for skill building and creating individual development plans for team members
  • Experience sharing feedback on improvement areas and bringing continuous improvement in service delivery

Requirements:

  • Bachelor's or Master's Degree in Engineering or Science
  • 10+ years of experience working in a customer-facing service delivery/technical/account/project management role with a high level of accountability
  • 2+ years of experience in Project Management, customer-facing technical leader role at a cloud services provider or MS provider
  • Technical Program or Project Management experience in handling IT Infra or Data Storage projects
  • 3-5 years of people management and team management experience leading high-performance teams for large enterprise customers
  • ITIL and any Project Management certifications will be preferred


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