CRM Business Process Specialist

3 days ago

Delhi Delhi NCR, India beBeeBusiness Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title

Our organization seeks a CRM Business Process Specialist to join our team.

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  • To excel in this role, you will need to have:

Responsibilities:

  • User Onboarding & Training

  Develop and deliver training programs to educate users on CRM features, workflows, and best practices. 

  Create user guides, documentation, and training materials to facilitate learning. 

  Provide one-on-one or group training sessions to ensure all users are comfortable with the system. 

  • Change Management

  Assist in the transition to the new CRM by addressing user concerns and easing resistance. 

  Monitor adoption rates and gather feedback to identify challenges faced by users during the transition. 

  • Ongoing Support & Troubleshooting

  Offer ongoing support post-implementation to help users overcome hurdles in using the CRM effectively. 

  Serve as the point of contact for troubleshooting issues related to the CRM. 

  Liaise with the technical team to resolve any bugs or customization requests. 

  • Monitoring & Reporting

  Track user engagement and adoption metrics to assess how effectively the CRM is being utilized. 

  Analyze usage data to identify areas where further training may be needed. 

  Provide regular reports to management on the progress of CRM adoption and areas for improvement. 

  • Process Optimization

  Provide feedback to the CRM development team on how the system can be improved to better serve users' needs. 

  Keep users informed of system updates, new features, and how to best leverage them. 

  • Requirements:

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