CRM Executive

2 days ago

Delhi, India Devdutt Exports Bharat Pvt Ltd Full time

As a CRM Specialist at DEVDUTT EXPORTS BHARAT PRIVATE LIMITED you will be an integral part of our customer-focused team, responsible for enhancing customer experiences, engagement, and satisfaction. You will play a vital role in ensuring that our customers receive the highest level of service, and you will contribute to our growth and success in the FMCG industry.

**Key Responsibilities**:

- Develop and execute CRM strategies to build and maintain strong customer relationships.
- Utilize CRM tools and technologies to analyze customer data and behaviors, identifying opportunities to improve customer interactions.
- Create and manage customer segmentation for targeted marketing campaigns.
- Monitor and improve customer satisfaction and loyalty through personalized communication and support.
- Collaborate with cross-functional teams to ensure the alignment of CRM strategies with overall business goals.
- Continuously assess and enhance the effectiveness of CRM initiatives, leveraging data and feedback for improvements.
- Stay updated on industry trends and best practices in CRM to remain competitive.

**Requirements**:

- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in CRM, preferably in the FMCG sector.
- Proficiency with CRM software and data analysis tools.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Results-oriented with a customer-first mindset.
- Ability to work collaboratively with various teams and departments.

Pay: Up to ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 3 years (preferred)

**Speak with the employer**
+91 9671679803

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