Crm Executive

16 hours ago

Delhi, Delhi, India THE Brass Shop Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: CRM Executive

Location: Okhla Phase 2 Industrial Area, New Delhi

Industry: Manufacturing (Hookah Industry)

Experience Required: 1 to 3 Years

Job Summary:

We are looking for a proactive and detail-oriented CRM Executive to join our team in the Hookah manufacturing industry. The ideal candidate will be responsible for managing client relationships, handling follow-ups, ensuring timely responses, and maintaining long-term customer satisfaction to support business growth.

Key Responsibilities:

  • Manage customer interactions through phone, email, and CRM tools.
  • Handle client inquiries, follow-ups, and ensure timely resolution of issues.
  • Maintain and update customer databases and records accurately.
  • Coordinate with internal departments (Sales, Accounts, Production, Dispatch) to fulfill client requirements.
  • Build and maintain strong professional relationships with clients.
  • Generate and share CRM-related reports with management.
  • Monitor customer satisfaction and escalate concerns when required.
  • Assist in payment follow-ups and order-related queries.

Key Requirements:

  • Graduate in any stream
  • 1 to 3 years of experience in CRM, Customer Service, or Client Servicing, preferably in a manufacturing or FMCG industry.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with CRM software.
  • Ability to work independently as well as in a team.

Salary: Based on Interview & Experience

Working Days & Timings:

  • Monday to Saturday
  • 9:00 AM to 6:00 PM

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