 
						CRM & MIS Executive
4 days ago
We are looking for a skilled and proactive CRM & MIS Executive to support client relationship management, data analysis, and inter-departmental coordination. The ideal candidate will bring experience from the transport, logistics, courier, or supply chain industry along with strong reporting and analytical abilities.
Experience: 2–5 years in CRM, MIS reporting, or operations support roles within the logistics or transport sector
Education: Graduate from a recognized institution, preferably with a secretarial, commerce, or business administration background
Key Responsibilities
- Manage and update customer data, shipment records, and performance dashboards through CRM and MIS tools
- Generate daily, weekly, and monthly reports for management review and operational tracking
- Follow up with branches, operations teams, and clients to ensure timely completion of deliverables
- Support service performance analysis, cost tracking, and customer satisfaction metrics
- Assist management with data-driven insights for decision-making and process improvement
- Maintain accurate communication logs, documentation, and Excel-based reports
Core Skills & Requirements
- Proficiency in MS Office (Excel, Word, Outlook) and Google Workspace (Sheets, Docs, Forms)
- Strong customer service orientation and follow-up discipline
- Excellent verbal and written communication in English or Hindi
- Knowledge of data management, CRM tools, and operations coordination
- Strong analytical mindset with attention to detail
Preferred Skills
- Experience in transport logistics, supply chain support, or courier operations
- Good organizational, interpersonal, and time management skills
- Ability to handle multiple priorities and meet strict deadlines
- Collaborative approach with cross-functional teams
Personal Qualities
- Highly organized and detail-focused
- Proactive, self-motivated, and dependable
- Discreet and ethical in handling sensitive information
- Calm under operational pressure
- Positive attitude with a strong sense of accountability
Job Type: Full-time
Pay: Up to ₹18,000.00 per month
Work Location: In person
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