Crm Executive

3 days ago


Delhi, Delhi, India Hughes & Hughes Chem Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job description

Role: CRM Executive

Total Experience - 1-5 Years

Employment Type: Full Time, Permanent

Location: New Delhi

Key Responsibilities:

  • Manage and maintain the companys CRM system on a daily basis.
  • Ensure accurate lead entry, tracking, and timely follow-ups.
  • Create and maintain dashboards and reports for management.
  • Customize fields, workflows, and automation in CRM as per business needs.
  • Monitor data accuracy and regularly update customer and sales information.
  • Generate weekly/monthly MIS reports from CRM.
  • Coordinate with sales, operations, and accounts teams to keep CRM updated.
  • Train team members on using CRM effectively.
  • Troubleshoot and liaise with CRM support when issues arise.
  • Ensure CRM adoption & compliance across the team.

Requirements:

  • Proven experience in managing a CRM system.
  • Strong understanding of sales funnels, lead management, and reporting.
  • Basic knowledge of data analysis & Excel/Google Sheets.
  • Good communication & coordination skills.
  • Ability to identify process gaps and suggest CRM improvements.
  • Detail-oriented, proactive, and responsible.

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