
Crm Executive
3 days ago
Job description
Role: CRM Executive
Total Experience - 1-5 Years
Employment Type: Full Time, Permanent
Location: New Delhi
Key Responsibilities:
- Manage and maintain the companys CRM system on a daily basis.
- Ensure accurate lead entry, tracking, and timely follow-ups.
- Create and maintain dashboards and reports for management.
- Customize fields, workflows, and automation in CRM as per business needs.
- Monitor data accuracy and regularly update customer and sales information.
- Generate weekly/monthly MIS reports from CRM.
- Coordinate with sales, operations, and accounts teams to keep CRM updated.
- Train team members on using CRM effectively.
- Troubleshoot and liaise with CRM support when issues arise.
- Ensure CRM adoption & compliance across the team.
Requirements:
- Proven experience in managing a CRM system.
- Strong understanding of sales funnels, lead management, and reporting.
- Basic knowledge of data analysis & Excel/Google Sheets.
- Good communication & coordination skills.
- Ability to identify process gaps and suggest CRM improvements.
- Detail-oriented, proactive, and responsible.
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