
CRM Manager
3 days ago
Job Title: CRM Executive
Company: DESMAT – Stationery & Office Products Industry
Location: Ashok Vihar ( North Delhi)
Job Type: Full-time
About Us
DESMAT is a reputed brand in the stationery and office products industry with a strong presence across India. Our product portfolio includes labels, inks, photo paper, plain film transparent sheets, and other office & computer stationery solutions. We are committed to quality, innovation, and customer satisfaction.
Job Description
We are looking for a CRM Executive to join our team. The candidate will be responsible for managing customer relationships, ensuring smooth order processing, handling enquiries, and supporting the sales team.
Key Responsibilities:
- Process and manage customer orders efficiently
- Follow up with clients for pending payments
- Make outbound calls for updates, reminders, and support
- Provide information on credit/debit notes
- Handle and resolve customer enquiries
- Address and resolve any escalations promptly
- Build and maintain strong customer relationships
Requirements:
- Graduate (preferred) with 1–3 years of experience in CRM / Customer Service
- Strong communication & problem-solving skills
- Ability to multitask and work under pressure
- Knowledge of stationery / office products industry will be an added advantage
Job Type: Permanent
Pay: ₹14, ₹44,968.90 per month
Benefits:
- Provident Fund
Application Question(s):
- Are you comfortable with a 6-day working culture and shift timing from 9:00 AM to 6:00 PM?
Education:
- Bachelor's (Preferred)
Experience:
- CRM software: 2 years (Preferred)
Language:
- English (Preferred)
Location:
- Delhi, Delhi (Preferred)
Work Location: In person
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