CRM Manager

4 days ago


Delhi, Delhi, India Rational BusinesssCorporation Pvt Ltd Full time ₹ 3,50,000 - ₹ 5,50,000 per year

Job Title: CRM Executive

Company: DESMAT – Stationery & Office Products Industry

Location: Ashok Vihar ( North Delhi)

Job Type: Full-time

About Us

DESMAT is a reputed brand in the stationery and office products industry with a strong presence across India. Our product portfolio includes labels, inks, photo paper, plain film transparent sheets, and other office & computer stationery solutions. We are committed to quality, innovation, and customer satisfaction.

Job Description

We are looking for a CRM Executive to join our team. The candidate will be responsible for managing customer relationships, ensuring smooth order processing, handling enquiries, and supporting the sales team.

Key Responsibilities:

  • Process and manage customer orders efficiently
  • Follow up with clients for pending payments
  • Make outbound calls for updates, reminders, and support
  • Provide information on credit/debit notes
  • Handle and resolve customer enquiries
  • Address and resolve any escalations promptly
  • Build and maintain strong customer relationships

Requirements:

  • Graduate (preferred) with 1–3 years of experience in CRM / Customer Service
  • Strong communication & problem-solving skills
  • Ability to multitask and work under pressure
  • Knowledge of stationery / office products industry will be an added advantage

Job Type: Permanent

Pay: ₹14, ₹44,968.90 per month

Benefits:

  • Provident Fund

Application Question(s):

  • Are you comfortable with a 6-day working culture and shift timing from 9:00 AM to 6:00 PM?

Education:

  • Bachelor's (Preferred)

Experience:

  • CRM software: 2 years (Preferred)

Language:

  • English (Preferred)

Location:

  • Delhi, Delhi (Preferred)

Work Location: In person


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