crm

13 hours ago

Delhi, Delhi, India 360 Interior Design Pvt. Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

Client Relationship Management

  • Build and maintain long-term relationships with clients to enhance trust and loyalty.
  • Act as the primary point of contact for clients during the project lifecycle.
  • Address client queries, concerns, and escalations in a professional and timely manner.

Project Coordination

  • Liaise with design, sales, and project teams to ensure client requirements are met.
  • Share regular project updates with clients, ensuring clarity on timelines, budgets, and deliverables.
  • Ensure documentation of client communications and project changes in CRM software.

Customer Experience & Feedback

  • Track client satisfaction levels and proactively resolve issues.
  • Conduct post-project feedback and surveys to measure satisfaction and identify improvement areas.
  • Implement strategies to improve client experience and retention.

CRM Tools & Reporting

  • Manage and update client data in CRM software (Zoho, Salesforce, HubSpot, or industry-specific tools).
  • Generate weekly/monthly reports on client status, queries, and project feedback.
  • Track KPIs such as response time, resolution rate, and client satisfaction.

Business Support

  • Support the sales & BD team with client follow-ups and lead nurturing.
  • Identify opportunities for upselling/cross-selling interior solutions.
  • Assist in client presentations, proposals, and documentation.

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