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CRM Executive

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Pitampura Delhi Delhi, India TOXMO ELECTRIC MOTORS PVT.LTD Full time

Job description

COMPANY NAME - ROCKLIGHT

Designation - crm executive

GENDER - FEMALE

SALARY - 10K TO 12K AS PER QUALIFICATION

COMPANY ADDRESS - NSP, PITAMPURA D MALL, 11 FLOOR

EXPERIENCED - FRESHER

SKILL- A customer relationship management (CRM) executive manages customer relationships, handles inquiries and complaints, and works to improve customer satisfaction
- **Customer relations**: Maintain customer relationships, process orders, and prepare reports
- **Communication**: Communicate clearly with customers and respond efficiently to their needs
- **Interpersonal skills**: Have good interpersonal skills, especially when dealing with complaints
- **Service strategies**: Create and implement service strategies and develop customer retention programs
- **Collaboration**: Work closely with sales and marketing teams to improve the customer experience
- **CRM metrics**: Understand and strive to meet or exceed CRM metrics
- **Product recommendations**: Make recommendations for products or services that may better suit client needs
- **Training**: Take part in training and other learning opportunities to expand knowledge
- **Company policies**: Adhere to all company policies and procedures

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Morning shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person