CRM Executive

1 week ago

Delhi Delhi, India klove studio Full time

**Position - CRM Executive**

**Location - Greenpark, New Delhi - Work From Office**

**Duration - Monday to Saturday (9:30 am to 6:30 pm)**

**CRM maintains an ongoing level of engagement with key customers and build trusting relationships with clients and protect the brand by maintaining a positive image.**

**Requirements**:
**- 3-5 Years of work experience with premium fashion/lifestyle/interior brand or international sales.**
- **Bachelor’s or master’s degree with a concentration in marketing, promotions, advertising sales, or business administration preferred**:

- **Be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction**:

- **To facilitate the use of CRM software to improve the efforts of the sales, customer service, and marketing teams**:

- **to allow businesses to better manage their customer relationships and ultimately drive more success**:

- **conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint**:

- **maintains an ongoing level of engagement with key customers**:

- **Knowledge of MS Office software and CRM software**:

- **Self-motivated and goal-oriented, desire to deliver results**

**-**

**Key Skills**:

- **Excellent communication skills**:

- **Positive, confident and determined approach**:

- **High degree of self-motivation and ambition**:

- **Skill to work both independently and as a part of a team**:

- **Capable to flourish in a competitive environment**:

- **Self-motivated and driven by targets**:

- **Resilience**

**Responsibilities**:

- **Meeting with clients virtually or during sales visits**:

- **Maintaining accurate records**:

- **Resolving customer complaints quickly and efficiently**:

- **Attending any exhibitions, conferences, Meetings**:

- **Review sales performance**:

- **Research the market and related products**:

- **Listen to customer requirements and present appropriately to make sale**:

- **Maintain and develop relationships with existing and new customers**:

- **Arrange Video calling and meetings**:

- **Negotiate the terms of an agreement and close sales**:

- **Gather market and customer information**:

- **Make accurate and rapid cost calculations and providing customers with quotations.**

**- Maintains quality service by establishing and enforcing organization standards.**

Pay: ₹11,192.19 - ₹34,038.05 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Work Location: In person

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