CRM Executive

4 days ago

Delhi Delhi, India GARGEE DESIGNERS Full time

**Job Title**:Customer Relationship Manager (CRM)

**Objective**:We are seeking a Customer Relationship Manager (CRM) in a men's fashion retail store who is responsible for developing and maintaining positive relationships with customers. It typically involves managing and optimising interactions with current and potential customers.

**Responsibilities**:
1**. Customer Engagement**:Interacting with customers to understand their preferences, needs, and feedback.

2. **Database Management**:Maintaining an organised customer database with accurate contact details and purchase history.

3. **Personalization**:Using customer data to personalise communication and shopping experiences, such as recommending products based on preferences.

4. **Problem Resolution**:Addressing customer concerns or issues promptly and effectively to ensure customer satisfaction.

5. **Promotions and Loyalty Programs**:Implementing and managing loyalty programs, promotions, and discounts to encourage repeat business.

6. **Feedback Collection**:Gathering feedback through surveys or other means to understand customer satisfaction and areas for improvement.

7. **Collaboration**:Working closely with other departments like marketing and sales to align strategies and ensure a cohesive customer experience.

8. **Technology Utilisation**:Utilising CRM software and tools to streamline processes, analyse data, and optimise customer interactions.

9. **Sales Support**:Collaborating with the sales team to identify potential opportunities for upselling or cross-selling based on customer preferences.

10. **Training and Education**:Keeping the team informed about CRM practices and ensuring they understand the importance of customer relationship management.

**Requirements**:
1. Bachelor's degree in Business, Marketing, or a related field.

2. Proven experience in a customer-focused role, preferably within the fashion retail industry.

3. Proficiency in CRM software and analytics tools.

4. Strong english & hindi communication and interpersonal skills.

5. Analytical mindset with the ability to interpret data and draw actionable insights.

6. Ability to lead and motivate a team.

7. Excellent organisational and multitasking abilities.

8. A passion for fashion and a keen understanding of menswear trends.

9. Adaptability to a dynamic retail environment.

10. Commitment to delivering exceptional customer service.

A successful CRM in a menswear retail store contributes to increased customer loyalty, higher retention rates, and overall business growth

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 8377818074

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