Exceptional Customer Engagement Expert

2 days ago

Gurgaon, Haryana, India beBeeCustomer Full time US$ 1,20,000 - US$ 1,50,000

About This Role:

As a Lead Customer Success Strategist, you will drive long-term retention and growth by spearheading high-value client relationships.

This leadership position requires a strategic thinker who thrives on customer satisfaction and team collaboration. You will shape the future of customer success while collaborating with sales and product teams to drive account expansion and revenue growth.

The ideal candidate has 8+ years of experience in Customer Experience or Account Management, preferably in a B2B SaaS environment. They possess strong leadership and strategic thinking skills, excellent communication, negotiation, and relationship-building abilities.

You will also have experience with CRM software and customer success tools to optimize client interactions. A data-driven mindset and passion for improving customer journeys and business outcomes are essential.

Key Responsibilities:

  • Develop and execute customer success strategies to ensure long-term retention and growth.
  • Lead high-value client relationships and deliver an exceptional B2B experience.
  • Oversee seamless onboarding processes to ensure clients realize value from day one.
  • Act as the strategic partner for key clients, fostering deep and impactful relationships.
  • Take charge of escalations and proactively resolve customer challenges.
  • Implement proactive strategies to enhance customer satisfaction and retention.
  • Collaborate with sales and product teams to drive account expansion and revenue growth.
  • Develop account strategies to enhance client engagement and product adoption.
  • Gather, analyze, and leverage customer feedback to drive product and service improvements.

Requirements:

  • 8+ years of experience in Customer Experience or Account Management.
  • Strong leadership and strategic thinking skills.
  • Excellent communication, negotiation, and relationship-building abilities.
  • Experience with CRM software and customer success tools.
  • Data-driven mindset and passion for improving customer journeys and business outcomes.
  • Ability to work across different time zones and manage global customer accounts.

What We Offer:

  • A dynamic and inclusive workplace.
  • An equal opportunity employer.
  • Reasonable accommodation for qualified applicants.

How to Apply:

If this role aligns with your career goals, apply today.

We are committed to providing a diverse and inclusive workplace where everyone feels valued and empowered to grow.

  • Insurance Customer Relationship Manager

    1 week ago

    Gurgaon, Haryana, India beBeeCustomer Engagement Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Opportunity:We are seeking a seasoned professional to drive customer engagement and satisfaction. The ideal candidate will possess a strong background in insurance, excellent communication skills, and the ability to work in a dynamic environment.Key Responsibilities:Manage digital interactions and ensure timely resolution of customer inquiriesProcess...

  • Exceptional Customer Service Expert

    2 weeks ago

    Gurgaon, Haryana, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Opportunity: Deliver Exceptional Customer ServiceWe are seeking a highly skilled and dedicated Lead Operations professional to join our team. As a key member of our Full Case Management unit, you will be responsible for delivering timely and accurate customer service through various mediums.80% of your production time will be spent on calls, with 20%...

  • CRM Customer Engagement Expert

    2 days ago

    Gurgaon, Haryana, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

    We are seeking a results-driven CRM expert to lead our client's customer engagement strategy. This pivotal role leverages CRM insights to develop targeted audience segments, optimize campaign performance, and drive revenue growth.Key ResponsibilitiesAudience Segmentation: Develop strategic audience segments based on CRM data, ensuring effective marketing...

  • Customer Engagement Specialist

    2 days ago

    Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Customer Engagement SpecialistAt our organization, we are seeking a skilled Customer Engagement Specialist to join our team. The ideal candidate will have excellent communication and interpersonal skills, with the ability to provide exceptional customer service and support.Key Responsibilities:

  • Customer Engagement Specialist

    2 weeks ago

    Gurgaon, Haryana, India beBeeCustomerEngagement Full time ₹ 9,00,000 - ₹ 12,00,000

    At Max Life Insurance, we are on the hunt for a skilled professional to take on the role of Customer Engagement Executive. If you have what it takes to create exceptional customer experiences and drive business growth, this could be your dream job.We're looking for someone who can develop and implement strategies to boost customer engagement and...

  • Customer Engagement Specialist

    2 weeks ago

    Gurgaon, Haryana, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Customer Relationship ExecutiveAs a Customer Relationship Executive, you will play a vital role in building and maintaining strong relationships with customers. This is an excellent opportunity to develop your skills in customer satisfaction, business relationship management, and communication.This full-time on-site role is located in Gurgaon. You...

  • Exceptional Customer Experience Specialist

    6 days ago

    Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

    Job DescriptionThis role involves delivering exceptional customer service by addressing inquiries, resolving issues efficiently, and ensuring overall satisfaction.Customer Service Skills: Deliver high-quality support to customers via phone, email, and live chat channels.Research and Response: Conduct thorough research to provide accurate and timely responses...

  • Customer Engagement Specialist

    1 week ago

    Gurgaon, Haryana, India beBeeEngagement Full time ₹ 30,00,000 - ₹ 60,00,000

    Job Title: Customer Engagement SpecialistJob Description:  As a key member of our sales team, you will play a pivotal role in driving business growth through focused outbound calls and nurturing leads. Your primary responsibility will be to initiate conversations with potential clients, pitch our EV charging solutions, and ensure timely follow-ups to...

  • Customer Engagement Specialist

    2 days ago

    Gurgaon, Haryana, India beBeeCustomer Full time US$ 90,000 - US$ 1,20,000

    Role SummaryWe are seeking a Customer Engagement Specialist to join our team. As a key member of our customer success group, you will be responsible for owning the onboarding process, providing training and support to ensure seamless adoption of our B2B SaaS products.You will act as the voice of the customer, collaborating with internal teams to drive...

  • Senior Customer Engagement Expert

    7 days ago

    Gurgaon, Haryana, India beBeeLeadership Full time ₹ 12,00,000 - ₹ 15,00,000

    Job RoleWe are seeking a seasoned professional to fill the position of Program Manager. This role requires strong leadership skills, strategic thinking, and effective communication.About the JobThe ideal candidate will be responsible for developing and implementing customer engagement initiatives to drive retention and satisfaction.They will collaborate with...