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Insurance Customer Relationship Manager

3 weeks ago

Gurgaon, Haryana, India beBeeCustomer Engagement Full time ₹ 8,00,000 - ₹ 15,00,000

Job Opportunity:

We are seeking a seasoned professional to drive customer engagement and satisfaction. The ideal candidate will possess a strong background in insurance, excellent communication skills, and the ability to work in a dynamic environment.

Key Responsibilities:

  • Manage digital interactions and ensure timely resolution of customer inquiries
  • Process service requests and resolve queries in a professional manner
  • Generate sales leads and convert them into new business opportunities
  • Retain customers coming in for surrender or collection and ensure persistence
  • Monitor workflow and adhere to regulatory compliance and risk management
  • Develop training programs and certify staff on quality standards
  • Measure success through key performance indicators such as call duration, number of calls attended, and average handling time

Requirements:

  • Minimum 2-3 years of experience in insurance, customer service, operations, or finance
  • Strong interpersonal skills, good coordination, and data management skills on Excel
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Financial knowledge and customer-centric approach