Exceptional Customer Experience Specialist

10 hours ago

Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

This role involves delivering exceptional customer service by addressing inquiries, resolving issues efficiently, and ensuring overall satisfaction.

  • Customer Service Skills: Deliver high-quality support to customers via phone, email, and live chat channels.
  • Research and Response: Conduct thorough research to provide accurate and timely responses to customer inquiries.
  • Documentation and Resources: Navigate internal and external documentation to provide world-class service. Identify and escalate unresolved issues to the appropriate teams.
  • Troubleshooting and Trends: Troubleshoot emerging trends and patterns in accomplished issues. Communicate findings to enhance customer experience.
  • Quality Guidelines: Adhere to established quality guidelines to ensure consistent delivery of customer service.
  • Collaboration and Training: Foster a collaborative work environment by engaging with team members, supervisors, and other departments. Participate in all mandated internal and external training and seminars.
Requirements
  • Knowledge: Understand company policies and procedures.
  • Skills: Possess excellent communication, problem-solving, and time management skills.
  • Education: High school diploma or equivalent required.

We are committed to creating a positive work environment that fosters collaboration and knowledge sharing among team members. If you are passionate about delivering exceptional customer service, we encourage you to apply for this role.

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