Exceptional Customer Experience Professional

24 hours ago


Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000
Customer Experience Representative

We are seeking a highly skilled professional to deliver exceptional customer experiences at every touchpoint.

  • Respond promptly to customer inquiries via multiple channels.
  • Manage order tracking, returns, exchanges, and refunds in accordance with company policies.
  • Provide accurate product information to assist customers in making informed decisions.
  • Record and escalate unresolved issues to the relevant departments for timely resolution.
  • Coordinate with logistics partners to ensure on-time deliveries and returns.
  • Share customer insights and feedback with the team to enhance processes and product experience.

Requirements:

  • Female candidate with 1-3 years of experience in customer service, preferably in e-commerce or fashion retail.
  • Excellent verbal and written communication skills in English and Hindi.
  • Strong problem-solving ability with a customer-centric approach.
  • Familiarity with CRM tools, order management systems, and MS Excel/Google Sheets.
  • Patient, empathetic, and able to handle challenging situations calmly.
  • Ability to thrive in a fast-paced, creative environment.
What You Will Gain:

By joining our organization, you will have the opportunity to work with a modern, fashion-forward brand that is redefining luxury in India. You will be part of a dynamic and creative environment where you can grow and develop your skills.



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