Exceptional Customer Experience Specialist

3 days ago


Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Service Representative Opportunity

About the Role:

We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer experience team, you will be responsible for delivering exceptional service and support to our customers.

Key Responsibilities:

  • Respond promptly to customer inquiries via various channels, providing accurate and helpful information to assist with purchase decisions.
  • Manage order tracking, returns, exchanges, and refund processes in accordance with company policies.
  • Provide clear product information to customers, helping them make informed purchasing decisions.
  • Escalate unresolved issues to relevant departments for timely resolution.
  • Collaborate with logistics partners to ensure efficient delivery and return processes.
  • Share customer insights and feedback with the team to improve processes and product experiences.

Requirements:

  • Female candidate with 1-3 years' experience in customer service, preferably in e-commerce or fashion retail.
  • Excellent verbal and written communication skills in English and Hindi.
  • Strong problem-solving ability with a customer-centric approach.
  • Familiarity with CRM tools, order management systems, and MS Excel/Google Sheets.
  • Patient, empathetic, and able to handle challenging situations calmly.
  • Ability to thrive in a fast-paced, dynamic environment.

What You'll Get:

As a valued member of our team, you can expect to gain valuable experience, develop your skills, and contribute to the success of our organization.



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