Delivering Exceptional Customer Experiences

6 days ago

Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 12,00,000 - ₹ 18,00,000
Job Overview

The ideal candidate for this role will be a highly skilled customer service professional with excellent communication skills and a passion for delivering exceptional customer experiences.

This position requires the ability to work independently and as part of a team, with strong problem-solving skills and attention to detail.

As a customer service representative, you will be responsible for providing timely and accurate support to customers through various mediums.

The successful candidate will be well-versed in tools, domains, client plans, and provisions, and will be able to articulate complex client information in a simplified and understandable manner.

Key Responsibilities:

  • 80% of production time to be spent logged in on calls
  • 20% of production time to review claims and take required action
  • Answer calls with an approach to deliver positive customer satisfaction
  • Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
  • Maintain internal & client-defined quality on calls
  • Understands and contributes positively in meeting client SLAs & targets
  • Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
  • Take complete ownership of self-learning & development
  • Ensuring proper documentation and follow-ups and follow SOPs

=55% (No Gaps / Failure throughout Graduation)

Work Experience of 4 - 6 years for International Customer Service 'Voice'Prior Customer Service experience would be preferredExcellent verbal and written communication skills with least grammatical errorsBasic computer operating skills required (MS- Office Applications)Appropriate Typing speed to be able to efficiently manage documentation during/post interactionAbility to work evening/night shiftsGood analytical skills & attention to detail

Benefits:

We offer programs and plans for a healthy mind, body, wallet, and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

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