Senior Customer Engagement Expert

7 days ago


Gurgaon, Haryana, India beBeeLeadership Full time ₹ 12,00,000 - ₹ 15,00,000
Job Role

We are seeking a seasoned professional to fill the position of Program Manager. This role requires strong leadership skills, strategic thinking, and effective communication.

About the Job
  • The ideal candidate will be responsible for developing and implementing customer engagement initiatives to drive retention and satisfaction.
  • They will collaborate with cross-functional teams to ensure timely complaint resolution and process efficiency.
  • The Program Manager will conduct root cause analysis, monitor key performance indicators, and generate dashboards to drive service excellence.
  • Ensuring adherence to banking regulations and internal policies is also a crucial aspect of this role.
Requirements
  • A minimum of 3 years of experience in service, customer engagement, or CEX roles within banking or financial services.
  • A strong understanding of business banking products and regulatory guidelines.
  • The ability to manage multiple stakeholders, drive process efficiency, and possess strong problem-solving skills.
Benefits and Growth Opportunities
  • Graduate/Postgraduate degree in Banking, Finance, or Business Administration is preferred.
  • Experience in designing customer engagement initiatives and proficiency in MS Excel, CRM tools, and service automation platforms is an added advantage.


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