Customer Engagement Specialist

1 day ago


Gurgaon, Haryana, India beBeeCustomerEngagement Full time ₹ 9,00,000 - ₹ 12,00,000

At Max Life Insurance, we are on the hunt for a skilled professional to take on the role of Customer Engagement Executive. If you have what it takes to create exceptional customer experiences and drive business growth, this could be your dream job.

  • We're looking for someone who can develop and implement strategies to boost customer engagement and satisfaction.
  • The ideal candidate will possess excellent communication skills and be able to address and resolve customer inquiries and complaints promptly.
  • As a key player in our team, you'll conduct customer feedback surveys and analyze results to identify areas for improvement.
  • You'll collaborate with marketing and sales teams to craft engaging customer experiences that leave a lasting impression.
  • Maintaining detailed records of customer interactions and feedback is crucial for success in this role.
  • Preparing and presenting reports on customer engagement activities will also be an essential part of your responsibilities.

Job Requirements:

  • Bachelor's degree in any field
  • Postgraduate degree preferred but not required

Benefits:

  • Full-time, permanent employment
  • Role Category: Customer Success

Industry Type: Insurance

Department: Customer Success, Service & Operations



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