Regional IT Demand Operations Specialist

20 hours ago

Rajahmundry, Andhra Pradesh, India beBeeRegional Full time ₹ 18,00,000 - ₹ 22,00,000

As a seasoned Regional Demand Operations Manager, you will play a pivotal role in streamlining our regional IT services.

This key position serves as the first point of contact for regional demand operations, ensuring seamless alignment with global corporate standards.

You will be responsible for managing procurement processes, overseeing vendor performance, and acting as the escalation point for localized IT and service issues.

A strong understanding of IT service management, vendor management, and demand operations is essential for success in this role.

Key responsibilities include:

  • Coordinating with local business stakeholders to ensure standardized IT services.
  • Overseeing procurement processes to ensure accurate creation and processing of PRs/POs.
  • Collaborating with finance teams to validate, approve, and process invoices on time.
  • Ensuring compliance with local/regional regulations, including contract and legal requirements.
  • Aligning regional IT setups with global standards and processes.
  • Providing troubleshooting and coordination support for non-standard applications and issues.
  • Acting as the escalation point for complex IT/service challenges.
  • Maintaining documentation, reporting, and compliance records for regional services.

Required skills & experience:

  • At least 15 years of experience in IT service management, vendor management, or demand operations.
  • Strong knowledge of procurement processes (PR/PO lifecycle, invoice management, vendor payments).
  • Hands-on experience managing IT services (telecom, networking, printing, vendor contracts).
  • Good understanding of ITIL-based service management (incident, request, escalation handling).
  • Experience working with finance teams on budgets and invoice processes.
  • Familiarity with local compliance requirements for IT contracts and services.
  • Strong stakeholder management, troubleshooting, and coordination skills.

Preferred qualifications include:

  • Exposure to ERP systems (SAP MM/FICO or equivalent) for procurement and finance workflows.
  • ITIL certification.
  • Experience in multinational or regional IT operations.

If you have a proven track record of successfully managing regional demand operations, we'd love to hear from you.

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