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Customer Support Specialist
1 month ago
About this Opportunity
Workday Adaptive Planning Support is seeking an experienced support analyst to join our team in Pune. The ideal candidate will have a passion for SaaS and customer satisfaction, with experience working in a fast-paced support organization.
This role involves managing a queue of cases related to the Adaptive Planning Integration product, providing timely updates to customers, and collaborating with development and support teams to resolve complex issues.
The successful candidate will possess excellent analytical and problem-solving skills, with the ability to articulate solutions to technical problems. Strong written and verbal communication skills are essential for effective collaboration with stakeholders at all levels.
We offer a competitive salary of ₹10-15 lakhs per annum, depending on experience, along with opportunities for growth and professional development.
Key Responsibilities:
- Manage a high-volume ticket queue related to Adaptive Planning Integration
- Collaborate with development and support teams to resolve complex issues
- Provide timely updates to customers on case status and resolution
- Articulate technical solutions to customers and internal stakeholders
Requirements:
- 5+ years' experience in a support-related role, with 2+ years' experience in integration support
- Excellent analytical and problem-solving skills
- Strong written and verbal communication skills
- Ability to work effectively in a fast-paced environment
