WhatsApp Support Specialist

3 weeks ago


Pune, Maharashtra, India LifeMagic Group Full time

Job Title: WhatsApp Support Specialist

Job Description:

We are seeking a highly skilled WhatsApp Support Specialist to join our team at LifeMagic Group. As a WhatsApp Support Specialist, you will be responsible for providing excellent customer service to users of the WhatsApp messaging platform.

Key Responsibilities:

  • Assistance: Respond to user inquiries, questions, and issues via WhatsApp's support channels.
  • Technical Support: Assist users with technical issues such as app installation, login problems, connectivity issues, and troubleshooting error messages.
  • Problem Resolution: Work to resolve user complaints or issues in a timely and satisfactory manner.
  • Sales Collaboration: Collaborate with other support team members, as well as cross-functional teams such as product development, engineering, and marketing, to address user needs and improve the overall user experience.
  • Continuous Learning: Stay updated on industry trends, best customer support practices, and WhatsApp platform changes.

Requirements:

To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

What We Offer:

We offer a competitive salary, opportunities for professional growth and development, and a dynamic work environment.



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