Product Support Specialist

6 days ago


Pune, Maharashtra, India NielsenIQ Full time
Support Specialist Role Description

NielsenIQ is seeking a highly skilled Support Specialist to join our global team. As a Support Specialist, you will be responsible for delivering high-quality technical support to our internal and external customers. Your primary goal will be to resolve technical issues in a timely and efficient manner, ensuring a positive experience for our customers.

Key Responsibilities:
  • Provide technical support to customers via various channels, including phone, email, and chat.
  • Troubleshoot and resolve technical issues in a timely and efficient manner.
  • Collaborate with cross-functional teams to identify and resolve root causes of technical issues.
  • Develop and maintain knowledge of NielsenIQ products and services.
  • Provide exceptional customer service, ensuring a positive experience for our customers.

Requirements:
  • 1-3 years of experience in technical support or a related field.
  • Bachelor's degree in business, computer science, or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced, dynamic environment.

About NielsenIQ:

NielsenIQ is a global leader in consumer intelligence, delivering insights and solutions to help businesses drive growth and innovation. Our team is passionate about delivering exceptional results and building long-term relationships with our customers.



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