Product Support Specialist
6 days ago
We are seeking a highly skilled and motivated Product Support Specialist to join our team in Pune, India. As a Product Support Specialist, you will be responsible for providing efficient and professional support to PTC's Global customers during India business hours.
Key Responsibilities- Provide support services to assist customers and field staff with the configuration and troubleshooting of installation and functionality issues with Windchill Products.
- Develop expert-level knowledge of the Windchill installation and functionality issues and keep PTC Knowledgebase evolved.
- Collaborate with other offices worldwide to provide first-class support for mission-critical customers.
- Focus on own professional development and occasional teaching or mentoring of other team members with increasing experience.
- Assist in the creation and implementation of technical training and documentation related to the above topics.
- Minimum Bachelor's Degree in Computer Science, Information Technology, E&TC, or Masters in Computer Application.
- 0 to 2 years of Windchill functionality/configuration experience or Freshers.
- Exposure to Java and DB is a must.
- Strong written and verbal communication skills.
- Unix/Windows: User level with basic administration knowledge.
- Baisc Networking is a plus.
- Oracle Certified Java Programmer (SCJP), Oracle Certified DBA will be an added advantage.
PTC is a global leader in software that transforms the way companies design, manufacture, and service products. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
We are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
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