Product Support Specialist

6 days ago

Pune, Maharashtra, India FIS Full time

About the Role:

We are seeking a highly skilled and experienced professional to join our team as a Product Support Specialist. In this role, you will be responsible for providing post-implementation product support for existing and new customers across the APAC and EMEA regions.

About the Team:

Our team is responsible for delivering award-winning, multi-asset-class investment operations and data solutions to the Buy Side Asset Managers. We have a strong presence in the market, with solutions used by 80% of the world's largest Asset Managers and 90% of the largest Private Equity firms.

Key Responsibilities:

  • Post-implementation product support for existing and new customers
  • Utilizing mathematical and statistical knowledge to assist with building valuation sheets/validations
  • Supporting the production of internal and external global client on liquidity regulatory reporting (LCR, ALMM, NSFR, IRR, Funding Plan)
  • Devising or modifying procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results
  • Providing solutions to client issues through inbuilt financial and application knowledge
  • Assisting clients in resolving application-related issues promptly and effectively, ensuring their concerns are addressed
  • Anticipating evolving client needs and developing strategies to meet those needs
  • Participating in incident management process and coordinating until issues are resolved and RCAs are delivered
  • Ensuring comprehensive handover from Professional Services team to Client Services of new projects
  • Reporting new or recurring problems to product management and/or product development departments

Requirements:

  • 2 to 6 years' experience in Risk Management
  • Knowledge of Bank balance sheet management, cashflow generation, Regulations around ALM
  • Knowledge of valuations of Banking products like Bonds, loans, deposits, saving accounts, REPO, and reverse REPO style instruments
  • Knowledge of LCR & NSFR, Liquidity Risk ratios for the Bank
  • Basic concepts of Market Risk measure, VaR, Estimated Shortfall, Sensitivities, Back testing
  • Knowledge of Derivatives like FRA, Interest Rate Derivatives, Swaps, Futures, Options
  • Basic Knowledge on Microsoft SQL Database, general sql queries, RDBMS, data structures, Analysis services, Cube
  • Strong Analytical and problem-solving skills

Added Bonus:

  • Certification like FRM/CFA
  • Macros in Excel, Using financial functions desirable
  • Fluent in English
  • Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
  • Organized approach – manage and adapt priorities according to client and internal requirements
  • Self-starter but team mindset – work autonomously and as part of a global team

What We Offer:

  • A modern, international work environment and a dedicated and motivated team
  • A competitive salary and benefits
  • A variety of career development tools, resources, and opportunities
  • Time to support charities and give back in your community
  • A fantastic range of benefits designed to help support your lifestyle and wellbeing
  • Great workspaces with dedicated and motivated colleagues
  • A broad range of professional education and personal development opportunities
  • A work environment built on collaboration, flexibility, and respect

Privacy Statement:

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Privacy Statement.

Sourcing Model:

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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