Product Support Specialist
7 days ago
Job Summary:
We are seeking a highly skilled Product Support Specialist to join our Cornerstone OnDemand Services India Pvt Ltd team. As a Product Support Specialist, you will play a critical role in providing technical assistance to our customers, ensuring their success with our enterprise products.
Key Responsibilities:
- Develop in-depth knowledge of Cornerstone's range of enterprise products and solutions
- Collaborate with customers to understand their business objectives and provide tailored support
- Communicate effectively with customers via phone, email, or other media to resolve complex technical issues
- Escalate critical issues to internal teams for resolution and maintain ownership until resolution
- Create and publish knowledge base documentation to enhance customer engagement with Cornerstone's self-service options
Requirements:
- Strong technical skills, including knowledge of SQL programming and web-based application debugging
- Experience with tools like Fiddler, Wireshark, and Browser-based Developer Tools
- Familiarity with Webservices Technologies like REST API/SOAP/ODATA and Authentication Technologies like LDAP, SSO, OpenID, and ADFS
- Excellent customer service focus, problem-solving skills, and communication skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Bachelor's degree in Engineering or Sciences
- Minimum 2-4 years of experience in application support
What We Offer:
- Opportunity to work with a leading provider of enterprise products and solutions
- Collaborative and dynamic work environment
- Professional growth and development opportunities
- Competitive compensation and benefits package
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