Product Support Specialist

7 days ago


Pune, Maharashtra, India Cornerstone OnDemand Services India Pvt Ltd Full time

Job Summary:

We are seeking a highly skilled Product Support Specialist to join our Cornerstone OnDemand Services India Pvt Ltd team. As a Product Support Specialist, you will play a critical role in providing technical assistance to our customers, ensuring their success with our enterprise products.

Key Responsibilities:

- Develop in-depth knowledge of Cornerstone's range of enterprise products and solutions

- Collaborate with customers to understand their business objectives and provide tailored support

- Communicate effectively with customers via phone, email, or other media to resolve complex technical issues

- Escalate critical issues to internal teams for resolution and maintain ownership until resolution

- Create and publish knowledge base documentation to enhance customer engagement with Cornerstone's self-service options

Requirements:

- Strong technical skills, including knowledge of SQL programming and web-based application debugging

- Experience with tools like Fiddler, Wireshark, and Browser-based Developer Tools

- Familiarity with Webservices Technologies like REST API/SOAP/ODATA and Authentication Technologies like LDAP, SSO, OpenID, and ADFS

- Excellent customer service focus, problem-solving skills, and communication skills

- Ability to work in a fast-paced environment and adapt to changing priorities

- Bachelor's degree in Engineering or Sciences

- Minimum 2-4 years of experience in application support

What We Offer:

- Opportunity to work with a leading provider of enterprise products and solutions

- Collaborative and dynamic work environment

- Professional growth and development opportunities

- Competitive compensation and benefits package



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