Product Support Specialist

7 days ago


Pune, Maharashtra, India Cornerstone OnDemand Full time
Cornerstone OnDemand Support Specialist

This role is a critical part of our Cornerstone OnDemand team, responsible for providing technical assistance to our customers. As a member of our Global Customer Support team, you will play a key role in helping our customers achieve success using our products.

Key Responsibilities:
  • Develop a deep understanding of Cornerstone's range of enterprise products
  • Communicate with corporate customers via telephone, email, or other media as applicable, regarding technically complex problems identified in Cornerstone's software products
  • Maintain effective customer relations and escalate top-priority, production-critical issues to the appropriate teams for resolution
  • Resolve incidents and keep customers updated during the issue resolution process as per SLA's
  • Create and publish internal and customer-facing knowledge base documentation to enhance customer engagement with Cornerstone's self-service options
  • Serve as a customer advocate within Cornerstone organization
  • Ensure customers can execute their business objectives through use of our application

Requirements:
  • Knowledge of SQL programming (DML/DDL/joins)
  • Hands-on experience in debugging web-based applications
  • Exposure to tools like Fiddler, Wireshark, Browser based Developer Tools, Postman etc.
  • Knowledge of Webservices Technologies like REST API/SOAP/ODATA is an added advantage
  • Knowledge of Authentication Technologies like LDAP, SSO, OpenID, ADFS etc. is an added advantage
  • Strong customer service focus, good problem-solving skills, and excellent communication skills
  • Excellent organizational skills with ability to grow and work in a team
  • Graduation in Engineering / Sciences
  • Minimum experience of 2-4 years, in application support is mandatory
  • Comfortable to work in EST OR PST Shift
  • Must be adaptable and have a strong disposition to learn in a fast-paced environment


  • Pune, Maharashtra, India PTC Full time

    About the RoleWe are seeking a highly skilled and motivated Product Support Specialist to join our team in Pune, India. As a Product Support Specialist, you will be responsible for providing technical support to our global customers, utilizing your expertise in Windchill PLM software to resolve complex issues and improve customer satisfaction.Key...


  • Pune, Maharashtra, India Radical Technologies Full time

    Job Summary: We are seeking a highly skilled Product Support Specialist to join our team at Radical Technologies. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on troubleshooting and resolving configuration and technical issues, executing...


  • Pune, Maharashtra, India Provakil Full time

    Product Support SpecialistJob Title: Product Support SpecialistLocation: RemoteJob Summary:We are seeking a dedicated Product Support Specialist to join our team at Provakil. In this role, you will be responsible for ensuring the smooth operation of our products, assisting users by troubleshooting and resolving technical issues, and providing exceptional...


  • Pune, Maharashtra, India Innovsource Full time

    We are seeking a skilled Production Support Specialist to join our esteemed team at Innovsource, a leading staffing company partnering with a prominent Indian financial services organization. The successful candidate will play a key role in ensuring the smooth operation of critical platforms, providing technical support, and collaborating with...


  • Pune, Maharashtra, India Cornerstone OnDemand Services India Pvt Ltd Full time

    Job Summary:We are seeking a highly skilled Product Support Specialist to join our Cornerstone OnDemand Services India Pvt Ltd team. As a Product Support Specialist, you will play a critical role in providing technical assistance to our customers, ensuring their success with our enterprise products.Key Responsibilities:- Develop in-depth knowledge of...


  • Pune, Maharashtra, India PTC Full time

    About the RoleWe are seeking a highly skilled and motivated Product Support Specialist to join our team in Pune, India. As a Product Support Specialist, you will be responsible for providing efficient and professional support to PTC's Global customers during India business hours.Key ResponsibilitiesProvide support services to assist customers and field staff...


  • Pune, Maharashtra, India Hawaii Tech Support Full time

    About Hawaii Tech SupportHawaii Tech Support is a trusted IT partner dedicated to empowering clients with robust and resilient technology solutions. Our team values trustworthiness, helpfulness, and compassion in our collaborations to support clients. As a Microsoft Small Business Specialist, we provide end-to-end IT solutions with a focus on reliability and...


  • Pune, Maharashtra, India Cornerstone OnDemand Full time

    Product Support Specialist - IndiaThis role is part of the Global Customer Support Team at Cornerstone OnDemand, responsible for providing Level 1 support to clients on our products. As a Product Support Specialist, you will work via telephone and electronic communication with clients to acknowledge, analyze, and resolve complex application software related...


  • Pune, Maharashtra, India Cornerstone OnDemand Full time

    Cornerstone OnDemand is seeking a skilled Product Support Specialist to join our team. As a key member of our Global Customer Support team, you will play a critical role in providing technical assistance to our customers. Your primary responsibility will be to provide real-time technical support to our customers through email and phone interactions, as well...


  • Pune, Maharashtra, India Creospan Inc. Full time

    At Creospan Inc., we are seeking a skilled Production Support Specialist to join our team. This role involves ensuring the stability, availability, and performance of our Java-based applications in production environments.Key Responsibilities:Monitor and investigate incidents and service requests related to Java-based applications.Conduct root cause analysis...


  • Pune, Maharashtra, India FIS Full time

    About the Role:We are seeking a highly skilled Product Support Specialist to join our team at FIS. As a Product Support Specialist, you will be responsible for providing post-implementation product support for existing and new customers across the APAC and EMEA regions.About the Team:Our team is responsible for bringing award-winning, multi-asset-class...


  • Pune, Maharashtra, India FIS Full time

    About the Role:We are seeking a highly skilled Product Support Specialist to join our team at FIS. As a Product Support Specialist, you will be responsible for providing exceptional support to our clients across the APAC and EMEA regions.About the Team:Our team is dedicated to delivering award-winning, multi-asset-class investment operations and data...


  • Pune, Maharashtra, India PTC Full time

    At PTC, we're transforming the world by bringing the physical and digital worlds together. Our software enables companies to improve operations, create better products, and empower people in all aspects of their business.As a Product Support Specialist, you'll play a critical role in our success by providing efficient and professional support to our global...


  • Pune, Maharashtra, India Jobs for Humanity Full time

    About the RoleWe are seeking an experienced Product Support Specialist to join our Application Managed Services (AMS) team. The successful candidate will provide in-depth product support to AMS clients by monitoring the payment/statement lifecycle and resolving issues raised by clients.Key Responsibilities:Support FIS solutions and ensure the quality and...


  • Pune, Maharashtra, India LTIMindtree Full time

    Job Title: Senior .NET Production Support SpecialistAt LTIMindtree, we are seeking a highly skilled Senior .NET Production Support Specialist to join our team. The ideal candidate will have a strong background in .NET production support, with a focus on ensuring the smooth operation of our global product.Key Responsibilities:Provide timely and effective...


  • Pune, Maharashtra, India Cornerstone OnDemand Full time

    Cornerstone OnDemand Product Support SpecialistAre you passionate about delivering exceptional customer experiences? Do you have a knack for troubleshooting complex software issues? We're seeking a skilled Product Support Specialist to join our Global Customer Support Team at Cornerstone OnDemand.As a Product Support Specialist, you will be responsible for...


  • Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full time

    Job Title: Production SpecialistJob Summary:We are seeking a highly skilled Production Specialist to join our team at F337 Deutsche India Private Limited, Pune Branch. As a key member of our Service Operations team, you will be responsible for providing specialist leadership to one or more Operations Support teams.Key Responsibilities:Ensure that the Service...


  • Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full time

    Job DescriptionJob Title: Production SpecialistCompany: F337 Deutsche India Private Limited, Pune BranchJob Summary:We are seeking a highly skilled Production Specialist to join our team. The successful candidate will be responsible for providing specialist leadership to one or more Operations Support teams, ensuring that all associated Service Operations...


  • Pune, Maharashtra, India FIS Full time

    About the Role:We are seeking a highly skilled and experienced professional to join our team as a Product Support Specialist. In this role, you will be responsible for providing post-implementation product support for existing and new customers across the APAC and EMEA regions.About the Team:Our team is responsible for delivering award-winning,...


  • Pune, Maharashtra, India Allianz Full time

    Job Overview:We are seeking a skilled Extended Warranty Product Support Specialist to join our team at Allianz.About the Role:The successful candidate will be responsible for providing exceptional support to customers with extended warranty products.Key Responsibilities:Respond to customer inquiries and resolve issues related to extended warranty...