WhatsApp Support Associate

4 weeks ago


Pune, Maharashtra, India LifeMagic Group Full time

Role Overview

The WhatsApp Support Intern role at LifeMagic Group involves providing assistance to users of the WhatsApp messaging platform. As a member of our support team, you will be responsible for responding to user inquiries, questions, and issues via WhatsApp's support channels. This includes troubleshooting technical problems, providing guidance on using features and functionalities, and resolving account-related issues.

Key Responsibilities

  • Technical Support: Assist users with technical issues such as app installation, login problems, connectivity issues, and troubleshooting error messages.
  • Problem Resolution: Work to resolve user complaints or issues in a timely and satisfactory manner. This may involve escalating complex problems to higher-level support teams or developers when necessary.
  • Sales Collaboration: Collaborate with other support team members, as well as cross-functional teams such as product development, engineering, and marketing, to address user needs and improve the overall user experience.
  • Continuous Learning: Stay updated on industry trends, best customer support practices, and WhatsApp platform changes. Participate in training sessions or workshops to enhance skills and knowledge.
  • Multilingual Support: Depending on the user base, provide support in multiple languages to accommodate a diverse user community.

Working at LifeMagic Group

As a member of our support team, you will have the opportunity to work with a dynamic and growing organization that is committed to providing exceptional customer service. We offer a supportive and collaborative work environment, as well as opportunities for professional growth and development.

Requirements

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of WhatsApp platform and its features
  • Ability to collaborate with cross-functional teams


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