Customer Support Associate
4 weeks ago
We are a leading stock market training company dedicated to empowering individuals with the knowledge and skills necessary to navigate financial markets successfully. Our comprehensive training programs are designed to deliver exceptional customer service and ensure client satisfaction. As part of our commitment to excellence, we are seeking a dedicated Customer Support Associate to join our team and provide timely and effective support to our clients.
Key Responsibilities:
- Serve as the primary point of contact for client inquiries via phone, email, and chat, providing prompt and courteous responses to address their questions and concerns.
- Assist clients with account setup, course enrollment, and technical support related to our training platform, ensuring a smooth onboarding process and seamless user experience.
- Troubleshoot and resolve issues related to course access, payments, and other account-related matters in a timely and efficient manner.
- Escalate complex issues to appropriate teams or departments for further investigation and resolution, following up with clients to ensure timely resolution and satisfaction.
- Proactively communicate with clients regarding updates, changes, or disruptions to our training programs, keeping them informed and reassured throughout the process.
- Maintain accurate records of client interactions, inquiries, and resolutions using our CRM system, ensuring thorough documentation and follow-up on all support tickets.
- Identify opportunities for process improvements and enhancements to streamline customer support operations and enhance the overall client experience.
- Candidate should have knowledge of WhatsApp/Telegram group/broadcast handling, MS Office, especially MS Excel, and Zoom usage.
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Customer Support Associate
3 weeks ago
Pune, Maharashtra, India IGT Solutions Full timeJob Title: Customer Support AssociateJob Summary:We are seeking a skilled Customer Support Associate to join our dedicated customer care team. As a key member of our team, you will be responsible for delivering exceptional customer service via emails and phone calls, providing assistance and resolving customer inquiries in a prompt and professional...
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Customer Support Associate
3 weeks ago
Pune, Maharashtra, India DBS Mintek Pvt Ltd Full timeAbout the RoleWe are seeking a skilled Customer Support Associate to join our team at DBS Mintek Pvt Ltd. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients.Key ResponsibilitiesCommunicate effectively with customers via multiple channels, including phone, email, and chat.Provide accurate and...
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Customer Support Associate
3 weeks ago
Pune, Maharashtra, India Gravitas Hub Full timeJob Summary:We are seeking a dynamic Customer Support Associate to play a key role in managing and resolving customer queries and issues related to the sales, delivery of industrial equipment. The ideal candidate will be responsible for providing timely support, ensuring high levels of customer satisfaction, and coordinating with internal teams.Key...
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Technical Support Associate
3 weeks ago
Pune, Maharashtra, India Wrixty Services Pvt Ltd Full timeTechnical Support AssociateWe are seeking a highly skilled Technical Support Associate to join our team at Wrixty Services Pvt Ltd.Key Responsibilities:Handle customer inquiries via calls and emailsProvide technical support and resolve customer issuesCommunicate effectively with customers to understand their needsRequirements:Excellent communication and...
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Customer Support Associate
4 weeks ago
Pune, Maharashtra, India LifeMagic Group Full timeJob Title: Financial Services LiaisonLocation: Not SpecifiedSalary: 15K -18K per monthCompany Overview:We are a leading company in the financial services industry, dedicated to providing clients with comprehensive training programs and expert support. Our mission is to empower individuals to make informed investment decisions and achieve their financial...
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Customer Support Apprentice
1 month ago
Pune, Maharashtra, India Amber Full timeAbout AmberAmber is a leading platform for students to find and book long-term accommodations near their universities. With a presence in 6 countries and across 100+ cities, we are the largest and fastest-growing student housing platform globally.Job DescriptionWe are seeking a Customer Support Apprentice to assist us in providing exceptional customer...
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Customer Success Associate
4 weeks ago
Pune, Maharashtra, India Acoustic Full timeCustomer Success Associate Role OverviewAs a key member of the Acoustic Customer Success Organization, the Customer Success Associate plays a vital role in ensuring customers achieve rapid time to value from their investment in Acoustic Connect. Working closely with the assigned Customer Success Director and internal stakeholders, this role acts as a bridge...
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Process Associate
1 month ago
Pune, Maharashtra, India IGT Solutions Full timeIGT Solutions is seeking a skilled Process Associate to support the daily activities of an online travel agency. As a key member of the OTA Operations team, you will be responsible for managing bookings, handling customer inquiries, and ensuring smooth transaction processes.The ideal candidate will have excellent communication skills and the ability to work...
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Customer Support Team Manager
2 days ago
Pune, Maharashtra, India Red Hat India Private Limited Full timeRed Hat India Private Limited is seeking an experienced Customer Support Team Manager to join our team in Pune, India.About the RoleThe successful candidate will lead a team of highly skilled technical support professionals, ensuring exceptional service delivery to our enterprise customers. They will work closely with colleagues worldwide to develop and...
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Customer Service Associate
1 month ago
Pune, Maharashtra, India NielsenIQ Full timeJob Title: Customer Service AssociateAt NielsenIQ, we are seeking a highly skilled and motivated Customer Service Associate to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and ensuring timely resolution of customer queries and issues.Key Responsibilities:Manage customer...
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Customer Success Associate
4 weeks ago
Pune, Maharashtra, India 2coms Full time**Job Title: Customer Success Associate**We're seeking a Customer Success Associate to ensure 2coms customers achieve their goals using our products and services, driving long-term relationships and growth.**Key Responsibilities:**Onboard new customers, providing training and support.Build strong relationships with customers, understanding their...
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Associate Technical Support Engineer
4 weeks ago
Pune, Maharashtra, India Rocket Software Full timeJob Title: Associate Technical Support EngineerJob Summary:The Associate Technical Support Engineer is responsible for providing technical support to customers regarding Rocket Software products. This includes troubleshooting and resolving issues related to installation, setup, configuration, and functionality.Key Responsibilities:Assist customers with...
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Customer Success Associate
4 weeks ago
Pune, Maharashtra, India 2coms Full timeJob Title: Customer Success AssociateJob Summary:We're looking for a Customer Success Associate to ensure customers achieve their goals using our products/services, driving long-term relationships and growth.Key Responsibilities:• Onboard new customers, providing training and support.• Build strong relationships with customers, understanding their...
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Customer Experience Associate
3 weeks ago
Pune, Maharashtra, India NielsenIQ Full timeCritical Role: Customer Service AssociateThis position is a key component of our customer support team. As a Customer Service Associate, you will be responsible for ensuring timely delivery of reports and databases, maintaining high-quality deliverables, and providing exceptional customer experiences.Main Responsibilities:Report and database...
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Technical Support Associate Manager
1 month ago
Pune, Maharashtra, India Red Hat India Private Limited Full timeAbout the Job:We are seeking an experienced Associate Manager to join our Technical Support team in Pune, India. As a key member of our Customer Experience and Engagement (CEE) team, you will be responsible for managing a team of technical support engineers who provide exceptional service to our enterprise customers. You will work closely with your peers...
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Service Support Associate
1 week ago
Pune, Maharashtra, India WSNE Consulting Pvt.. Ltd. - IT Full timeWe are looking for a highly skilled Service Support Associate to join our team at WSNE Consulting Pvt. Ltd. - IT.The ideal candidate will have excellent communication skills and be able to provide top-notch support to our clients.This is a full-time position that requires rotational shifts and 5 days of work per week.The successful candidate will receive a...
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Customer Experience Associate
1 week ago
Pune, Maharashtra, India CHANAKYA STAFFINGS Full timeOverviewWe are seeking a skilled Customer Experience Associate to join our team at Chanakya Staffings. As a key member of our staff, you will play a vital role in ensuring the exceptional service delivery to our guests.SalaryThe estimated salary for this position is ₹1,68,000 - ₹1,92,000 per annum, plus additional incentives and benefits.Job...
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Customer Support Team Leader
3 weeks ago
Pune, Maharashtra, India Hiring India Recruitment Full timeAbout AmberStudentAs a rapidly growing company with a 35x growth rate, AmberStudent is building a future that is limitless. With over 80 million students worldwide relying on us, we are redefining the experience of a student moving abroad and making it accessible and hassle-free.Job Title: Sr. Manager - Customer SupportJob Description:We are seeking a...
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Customer Service Associate
1 month ago
Pune, Maharashtra, India NielsenIQ Full timeJob Title: Customer Service AssociateJob Summary:We are seeking a highly skilled Customer Service Associate to join our team at NielsenIQ. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences, ensuring timely and accurate delivery of reports and databases, and identifying opportunities for...
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Customer Service Associate
4 weeks ago
Pune, Maharashtra, India FedEx Full timeJob SummaryWe are seeking a highly skilled Customer Service Associate to join our team at FedEx. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective resolution to customer inquiries and...