Customer Service Associate

1 month ago


Pune, Maharashtra, India NielsenIQ Full time

Job Title: Customer Service Associate

Job Summary:

We are seeking a highly skilled Customer Service Associate to join our team at NielsenIQ. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences, ensuring timely and accurate delivery of reports and databases, and identifying opportunities for process improvements.

Key Responsibilities:

  • Provide exceptional customer service through quality of deliverables, use of CSO/MSD for task triaging and resolving customer requests
  • Manage 5 to 10 customers and/or one NIQ market, ensuring timely delivery of reports, databases, and effective change management
  • Identify, investigate, and coordinate data resolution, process or product-related changes/queries
  • Execute, monitor, and continuously improve delivery management and service-related tasks assigned to the workstream
  • Deliver database and reports as per customer contractual terms, against stipulated success criteria and tracking mechanisms
  • Work closely with NielsenIQ teams for customer setup/maintenance on coding and database tasks
  • Explore the possibility of implementing AI/ML and execute process automation using tools like R/Python/Excel Macros

Requirements:

  • Master's degree with preference to Marketing
  • Preference to candidates having exposure to R/Python, or AI/ML/RPA
  • Analytical skills and aptitude for data and operational processes
  • Good organization skills, meeting deadlines, and team player
  • Project management aptitude (critical path, task sequencing, problem solving, etc.)
  • Skew towards accuracy, proactivity, and attention to details
  • English language proficiency: writing and verbal

Soft Skills:

  • Communicate clearly with customers
  • Ability to translate technical details from different customer contexts
  • Build network relationships in a multi-cultural environment
  • Troubleshooting using influencing skills
  • Ability to work under pressure and ask for support when required

About NielsenIQ:

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are committed to reflecting the diversity of our clients, communities, and markets within our own workforce and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.



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