Customer Service Representative

3 weeks ago


Pune, Maharashtra, India LifeMagic Group Full time

Customer Support Associate

At LifeMagic Group, we are seeking a dedicated Customer Support Associate to join our team and deliver exceptional service to our clients.

Key Responsibilities:

  • Provide timely and effective support to address client inquiries and resolve issues related to our training programs.
  • Assist clients with account setup, course enrollment, and technical support related to our training platform.
  • Troubleshoot and resolve issues related to course access, payments, and other account-related matters.
  • Escalate complex issues to appropriate teams or departments for further investigation and resolution.
  • Maintain accurate records of client interactions and inquiries using our CRM system.

Requirements:

  • Bachelor's degree in Business Administration, Finance, or a related field.
  • Previous experience in customer support or client services.
  • Excellent communication skills and ability to empathize with clients.
  • Strong problem-solving skills and ability to quickly analyze issues.
  • Proficiency in using CRM software and other customer support tools.


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