Customer Service Representative
3 weeks ago
Customer Support Associate
At LifeMagic Group, we are seeking a dedicated Customer Support Associate to join our team and deliver exceptional service to our clients.
Key Responsibilities:
- Provide timely and effective support to address client inquiries and resolve issues related to our training programs.
- Assist clients with account setup, course enrollment, and technical support related to our training platform.
- Troubleshoot and resolve issues related to course access, payments, and other account-related matters.
- Escalate complex issues to appropriate teams or departments for further investigation and resolution.
- Maintain accurate records of client interactions and inquiries using our CRM system.
Requirements:
- Bachelor's degree in Business Administration, Finance, or a related field.
- Previous experience in customer support or client services.
- Excellent communication skills and ability to empathize with clients.
- Strong problem-solving skills and ability to quickly analyze issues.
- Proficiency in using CRM software and other customer support tools.
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